Travel updates

Check this page for issues which may affect your flight or booking with us. We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media room for the latest information.

Travel restrictions due to Coronavirus

We're continuing to monitor the situation closely and review our flights based on the advice of the World Health Organisation, Centre for Disease Control and Australia’s Chief Medical Officer. 

If there are any changes to your flight, we'll be in contact. Find out which flights are affected.

We are also offering flexible options to customers affected by travel restrictions. Find out more information on options for changing your flights.

For the latest information, visit Coronavirus travel updates.

Travelling to Australia from overseas

The Australian Government has announced immediate immigration measures which allow only Australian citizens, residents and immediate family members to travel to Australia. The government has also announced that all new arrivals are required to self isolate for 14 days.

If you’re visiting Australia, check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed.

Travelling within Australia

Some Australian states and territories have introduced new measures in response to Coronavirus that may impact your interstate travel. Review the latest information for each state:

Australian Capital Territory
New South Wales (including Lord Howe Island)
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia

Travelling from Australia

Ensure you check current Australian travel alerts for the latest information when you’re leaving Australia.

Travel to the UK

The UK Government has introduced a series of measures to control the transmission of COVID-19 for passengers travelling to the UK.

Refer to the GOV.UK website for Public Health guidance and more information.

European Union customers travelling from New Zealand

We are working with Australian Border Force to support customers repatriating to the European Union via Australia.

Travellers are subject to the Australian Government’s immigration measures which allow only Australian citizens, residents and immediate family members to travel to Australia. Upon arrival all travellers must self-isolate for 14 days. 

Travel to New Zealand

The New Zealand government has announced restrictions due to Coronavrius. Refer to the New Zealand Unite against COVID-19 website for more information.

Travel to Lord Howe Island

Travel to Lord Howe Island is restricted by Public Health order, unless an exemption has been granted. For more information on when travel can be resumed, visit the Lord Howe Island Board website.

Solomon Islands measles vaccination travel advisory

Following outbreaks of measles in the region, the Solomon Islands Government has issued a Travel Advisory, requiring visitors from countries including Australia, and Solomon Islands residents travelling to Australia and other destinations, to show proof of vaccination.

From 28 December 2019, to enter the Solomon Islands you'll need to show proof you have been vaccinated against measles at least 15 days before your arrival. Bring your official vaccination record with you in your carry-on bag. Travellers without evidence of vaccination may need to undergo a medical examination.

Read more on the Australian Government's Smartraveller website.

Travelling with an Apple MacBook Pro

Information on the recall of a limited number of Apple Retina 15 inch MacBook Pros, sold between September 2015 and February 2017, is available on the product-safety-recall-15-inch-macbook-pro.pdf  and on Apple Support. Affected devices must be carried in cabin baggage and switched off for the duration of the flight. Devices that have had their battery replaced by either Apple or an Authorised repairer, may be carried without restriction.

Visa requirements for New Zealand

The New Zealand Government requires some visitors and transit passengers to have a New Zealand Electronic Travel Authority (NZeTA).

  • Apply for your NZeTA at least 72 hours before departure through the official mobile app or website.
  • Visit Immigration New Zealand to find out if you require a visa for your travel.

Changes to USA Electronic System for Travel Authorisation (ESTA)

U.S. Customs and Border Protection has announced changes to the Electronic System for Travel Authorisation (ESTA) processing timeframe for travellers to the United States.

Customers travelling to the United States must apply for an ESTA no later than 72 hours prior to flight departure. Applicants who apply less than 72 hours before travel risk not having an approved ESTA prior to departure and will be unable to travel on their scheduled booking to the USA.

Under the Visa Waiver Program, citizens of certain countries including Australia can travel to the United States for stays of 90 days or less without a visa, provided they meet eligibility requirements and obtain an ESTA prior to travel.

Previously, eligible travellers were able to obtain an ESTA any time prior to travel to the USA, however customers are advised that real-time approvals will no longer be available and they should apply as early as possible, ideally at the time of booking their trip.

ESTA applications will continue to be submitted via the official government website.

New Bali electronic customs declaration form

Passengers flying to Bali are required to complete an Electronic Customs Declaration (ECD) form online. The form can be completed as early as two days before arrival.

Customs cards will no longer be handed out on flights to Bali. 

Enhanced security checks at Manila Ninoy Aquino airport

The Australian Government has recently mandated additional screening checks at both check-in and at boarding gates for flights between Manila and Australia.

At check-in, all passengers will be required to present their checked baggage for inspection by security personnel. To make your check-in experience as smooth as possible, don't plastic wrap or lock your checked baggage.

An additional check of liquids, aerosols and gels also will be conducted at the boarding gate so ensure you are not carrying items over 100ml when boarding your flight.

Keep this information in mind when planning your travel as you may need to allow extra time for security screening and to pass through the airport.

Useful links

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Disclaimer: *Subject to regulatory approval