Customer feedback
Get in touch with our Customer Care consultants.
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We welcome your concerns, compliments and feedback about your recent travel experience. For us to improve our service, please use our customer feedback form.
If your enquiry is in relation to an existing flight booking or for future travel, contact your local Qantas office.
The most popular asked Customer Care questions:
- How do I claim Qantas Points for flights I have taken and the points have not been credited to my account?
- How can I get in touch with someone about delayed or missing baggage?
- Who do I get in touch with about items left onboard the aircraft?
- What is the Qantas Customer Charter?
Visit our frequently asked questions for more help.
Write to us
Customer Care
Qantas Airways Ltd
10 Bourke road
Mascot NSW 2020
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Online from 7.00am to 9.00pm Monday to Friday and 9am to 5.30pm Saturday to Sunday AEST.
Consultants are available to listen to your experiences and help rectify customer issues.
Our preferred method for receiving complaints is through the Qantas Customer Feedback form.
However, customers in the European Union can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.
The European Commission has also established an Online Dispute Resolution platform.
UK customers should note that Qantas is not currently subscribed to an approved ADR scheme in the UK (and is not required to be), and therefore neither the ODR platform nor any approved ADR providers will be able to process or accept your complaint.