Complaint, compliment and claim form

If we’ve changed or cancelled your Qantas flight, or if your travel is completed, and you need to contact us, complete the form below. Whether it’s about a complaint, compliment or claim, we’re here to help.

If you need help with a current booking, or would like to request or follow up on a refund or Flight Credit, contact us for assistance.

Are you travelling soon?

Need help with your booking, upcoming travel plans, request or following up on a refund or Flight Credit queries. Contact us for assistance.

This form is for past or disrupted bookings.