Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.
See our FAQs
COVID-19 travel information
While flying might look a little different, particularly in the short term, we'll be helping you get travel ready through each part of your journey.
Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Travel Requirements
Before you book and before you travel, ensure you check the latest airline and government travel requirements to help you plan ahead and enjoy a seamless journey.
International travel
Find out the latest Qantas and government requirements to help prepare for your next international trip.
Australian Domestic travel
We've prepared guides to help you understand the latest state and territory government travel requirements.
Exemptions and medical clearance
If you cannot be vaccinated for medical reasons, or require medical clearance due to a previous COVID-19 infection.
International COVID-19 Vaccination Certificates
Before you get to the airport, make sure you have a valid vaccination certificate for international travel.
Pre-departure COVID-19 testing
If you need a pre-departure COVID-19 test, it's important to ensure you have the correct documentation from an approved testing facility.
Plan your trip
Rediscover the Qantas international network and where we're flying along with the latest travel and health restrictions to help you plan and book your next trip.
Qantas International network
Ready to plan your next trip? With select international destinations now is the time to rediscover the world, reconnect with family and friends or book your dream adventure.
Australian Domestic network
Rediscover the spirit of Australia with our recently introduced flights to take you somewhere you've never been, or want to explore again.
What's open, what's required?
Thinking of planning a trip? Explore your options using the global interactive map and discover what's required for your next travel destination. For specific requirements and the latest updates, always check the government websites.
At the airport and onboard
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
Inflight, airport and service changes
With the impact of COVID-19, we've had to make some changes to our inflight and airport services, lounges and more.
Your health while flying
The safety and wellbeing of our customers and people is, and always will be, our highest priority. Learn more about our Fly Well program.
Arrive at the airport early
With extra travel requirements, airports might be busier than you're used to. We recommend you arrive 3 hours ahead of your international flight.
Managing your Qantas flights
We want to provide our customers with as much certainty and flexibility as we can. If we've cancelled your flight, or you'd like to change your plans, visit booking changes to find out the options available to you.
Bookings with Jetstar, travel agents and other third-parties
If your flights were booked through JetstarOpens external site, a travel agency or a third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
Additional information
Qantas Frequent Flyer tier status
If you're a Frequent Flyer, you may be eligible for an extension to your membership tier status.
Tier status extensions