Assistance during your journey
Meet and assist services, transit and transfer options, boarding and disembarkation assistance and seating arrangements.
Find out how we can helpTravelling with specific needs
Find information for your journey, including when you're travelling with a carer, oxygen, service dog, mobility aids, invisible disability and more.
Flying with medical aids and medicine
Information for customers travelling with medical equipment and prescribed medicines for asthma, diabetes and more.
Flying with medical equipment and medicine information
Hidden disability
Find out how we can help if you need assistance or a little more support throughout your journey.
Travelling with a hidden disability
Service Dogs
If you intend to travel with a Guide, Hearing or Assistance dog find out the necessary information and application requirements before you fly.
Find out about flying with a Service Dog
Travelling with a carer
Circumstances for when a carer maybe required to accompany customers during a flight.
Information on travelling with a carer
Travelling with oxygen
Find out the steps needed to prepare and when and how to notify us if you're travelling with oxygen.
Safety restrictions
Find out about regulations and aircraft limitations that may impact your travel.
Find out more on safety restrictions
Toilets onboard
Find out details about accessible toilets on our aircraft and accessing them.
More about toilets onboard