Frequent Flyer

Important information

Below are recommended links relevant to the current travel disruptions.

Even more status support

We’re offering to extend the status of eligible members for a further 12 months. Members simply need to book a Qantas flight before their membership year ends.

Read about Status Support

Lounge changes

Most Australian domestic and international Qantas lounges have reopened. For the most up-to-date information, including opening hours, see individual lounge pages.

View lounge information

An update on flexible Classic Flight Reward seats

From 1 January 2023, fee-free date changes under Fly Flexible are no longer offered on Qantas domestic, international and trans-Tasman Classic Flight Reward seats.

You may still be able to change or cancel your flight, depending on the rules of the fare you’ve booked. Check your fare conditions for all restrictions and fees. 

Discover fly flexible

For urgent matters only, use the below form to send us an enquiry. Alternatively, read the information and links provided on this page.

We're here to help

You can do most things online. Avoiding waiting on hold, here are some recommended links:

Manage bookings

See your flight, hotel, car hire and other bookings with us.

View bookings

Update profile

Edit your personal information, preferences and subscriptions.

View profile

Claim missing points for flights

Claim missing points and view the status of your claim.

Submit claim

Claim missing points for other partners

The process when claiming missing points from partners.

View process

Family transfer

Transfer points to an eligible family member.

Make a transfer

Lounge invitations

Manage your complimentary lounge invitations.

View invitations

Purchase top-up points

Purchase points with American Express, Visa or Mastercard.

Purchase points

Status hold

Put your membership on hold for up to 18 months.

Apply for Status Hold

Upgrade a family member

Use your points to request an upgrade for an eligible family member.

Upgrade a family member

Join or renew Qantas Club

Enjoy exclusive benefits across our lounge network.

Join or renew

Haven't found what you are looking for? Check our frequently asked questionsOpens external site or submit your query online.


If your matter is urgent, enter your details below and we'll get back to you as quickly as possible.


Call us

Please note we are experiencing disruption to our phone operations. Please use the above online self service options or if your matter is urgent, submit your enquiry above.

Membership enquiries

Frequent Flyer phone numbers by country
13 11 31
New Zealand
0800 101 500
United Kingdom
0845 7 747 100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220
Europe and Ireland
+44 20 8600 4333
Other countries and territories
+61 2 9433 2329

Flight reward and priority reservation contacts

Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Reservation phone numbers by country
13 11 31
New Zealand
0800 100 767
United Kingdom
0845 774 7100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220
+49 69 299 571 421
Hong Kong (SAR of China)
+852 2298 8111
+65 6415 7366
+0120 7007 26
+27 21 427 3128

What you need to know

You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

# Fees will be automatically waived on changes or cancellations to any domestic Classic Flight Reward booking made, changed or cancelled until 30 September 2022 and to Trans-Tasman or International Classic Flight Reward bookings made before 30 September 2022 and changed or cancelled by 31 December 2022. Additional points may be required. To be eligible for the fee waiver, all flights in your booking must be Classic Flight Rewards. If you combine Classic Flight Rewards with non-Classic Flight Reward fares ("Commercial Fares"), the cancellation fee waiver will not apply. Reward Assistance and Service Fees may apply. For a list of all Classic Flight Reward service fees, see the Fee Schedule in the program Terms and Conditions. 

* Long distance call charges may apply.

^ This is a local number and can only be dialled from within the country or territory.

~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.