Contact us

Here's how to get in contact with us, 24 hours a day. All the information you need to know about check-in, changing or cancelling a flight, your Frequent Flyer membership, providing feedback online, baggage and more.

Ways to get in touch

Global customer service contacts

Find your local Qantas contact details. Simply choose the region you're enquiring from:

Australia

Qantas area              Contact Opening hours

Qantas Customer Service Australia

Call 13 13 13

24 hours, 7 days a week

Contact details for Australia

Call us from anywhere in Australia for flight, arrival and departure enquiries.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.

Country or territory Contact Opening hours
Fiji +679 323 9030
Email Fiji
9am to 5pm, Monday to Friday,
9am to 1pm, Saturday
French Polynesia +689 40 46 4280 8am to 5pm, Monday to Friday,
8am to 11am, Saturday
New Caledonia

+687 28 6546

+61 2 8222 2439

8am to 3pm, Monday to Friday

24 hours, 7 days a week

New Zealand

0800 808 767 (within NZ)

+64 9 3578900 (outside NZ)

24 hours, 7 days a week
Papua New Guinea +675 7411 1066 8am to 5pm, Monday to Friday
Vanuatu +61 2 8222 2439 24 hours, 7 days a week
Contact details for countries in the South Pacific

Country or territory Contact Opening hours
South Africa +27 21 427 3128
Email South Africa
24 hours, 7 days a week
Ghana +233 302 24 40 43 8am to 5pm, Monday to Friday
Kenya +254 701 948 795
Email Kenya
8am to 5pm, Monday to Friday
Contact details for offices in Africa

Country or territory Contact Opening hours
Chile 800 004 321 (national toll free)
Option 2
24 hours, 7 days a week
Canada +1 800 227 4500

Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on
+1 800 227 4500 Canada

24 hours, 7 days a week
Mexico +1 800 227 4500 24 hours, 7 days a week
USA +1 800 227 4500

For the USA, deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on
+1 800 227 4500 USA

24 hours, 7 days a week
Contact details for countries in the Americas

Country or territory Contact Opening hours
Mainland China +86 400 819 9495

China Sales department,
Northen China, Eastern China and Shanghai
Email

Southern China, West China including Fujian Province
Email
 
9am to 5.30pm, Monday to Friday (Contact Centre)

9am to 5pm, Monday to Friday, except public holidays (Sales Department)

 

Hong Kong SAR, China Call +852 2298 8111 24 hours, 7 days a week.
Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday,  except public holidays
India +91 22 6835 31 31 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday
Indonesia +62 21 2555 6300
8.30am to 5pm, Monday to Friday, except public holidays
Japan +81 3 6833 0700 (within Tokyo)
+81 120 207 020 (outside Tokyo/Kanto)
24 hours, 7 days a week.
Korea +82 2 777 6871 9am to 6pm, Monday to Friday
Malaysia +603 27133911
+603 20535033
9am to 5.30pm, Monday to Friday
24 hours, 7 days a week
Pakistan +92 21 3522 0081
+92 21 3522 0082
+92 21 3522 0083
+92 21 3522 0084
+92 21 3522 0085
9am to 5pm, Monday to Friday
Philippines +632 532 276 99
press 1 for Qantas

1800 1611 0034 (toll free, use PLDT landline)
Email Philippines
8.30am to 5.30pm, Monday to Friday
Singapore Call +65 6415 7373 24 hours, 7 days a week
Sri Lanka +94 11 2168168 8.30am to 5pm, Monday to Friday and 9am to 1pm, Saturday
Taiwan, China +886 2 2509 2000
00800 001 31131 (use landline)
9am to 5.30pm, Monday to Friday, except public holidays 
24 hours, 7 days a week
Thailand +66 2 632 6611
001 800 611 4797 (toll free)
8.30am to 5pm, Monday to Friday (except public holidays)

Contact details for countries in Asia

Country or territory Contact Opening hours
Austria +0800 295547
Email Austria
24 hours, 7 days a week
9am to 6pm CET, Monday to Friday - German language available
Belgium +32 2700 6781
Email BelgiumOpens in a new tab or window (English only)
24 hours, 7 days a week
Croatia +381 11 2631 327 8.30am to 4.30pm, Monday, Thursday and Friday
Czech Republic

+420 224 815 378

9am to 5.30pm, Monday to Friday 
Denmark

+45 70 25 40 20

+45 433 149 76

9am to 12pm, 1pm to 5pm, Monday to Friday, closed 12pm to 1pm

For qantas.com queries

Finland +358 9 72 519 763
Email Finland (English only)
24 hours, 7 days a week
France +33 1 57 32 92 83
Email France
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - French language available
Germany +49 69 299 571 421
Email Germany
24 hours, 7 days a week
9am to 6pm CET, Monday to Friday - German language available
Greece +30 210 9341500 9am to 5pm, Monday to Friday
Hungary +36 1 987 6775 9am to 5pm, Monday to Friday
Israel +972 3 7952133 8.30am to 5pm, Sunday to Thursday
Italy +41 44 511 1237
Email Italy
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - Italian language available
Malta +356 2364 4096 9am to 5.30pm, Monday to Friday
Netherlands +31 20 2035425
Email Netherlands (English only)
24 hours, 7 days a week
Norway

+47 800 14 801

+47 230 246 49

9am to 12pm, 1pm to 5pm, Monday to Friday, closed 12pm to 1pm 

For qantas.com queries

Poland +48 22 625 3093 9am to 5pm, Monday to Friday
Portugal +34910602753 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm
Republic of Ireland +353 1 407 3278
1800 556 135 (within Ireland)
24 hours, 7 days a week
Russia +7 495 641 5121 9.30am to 3.30pm, Monday to Friday
Spain +34910602753 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm
Sweden

+46 8 590 000 90

+46 8 593 663 82

9am to 12pm, 1pm to 5pm, Monday to Friday, closed 12pm to 1pm

For qantas.com queries

Switzerland +41 44 511 1237
Email Switzerland
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - German, French, Italian langages available
Turkey +90 212 2511315 9am to 5.30pm, Monday to Friday
United Kingdom

0800 964 432 (within UK)

0845 7 747 767
Call cost up to 7 pence a minute (inc VAT) for 084 numbers.

24 hours, 7 days a week
Contact details for countries in Europe

Country or territory Contact Opening hours
Abu Dhabi +971 2 611 8640                                      8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday
Dubai +971 4389 8111
+971 4703 6652
9am to 5.30pm, Saturday to Thursday
Oman +968 2455 9941 8am to 5pm, Sunday to Thursday
Qatar +974 4036 0568 8am to 4pm, Saturday to Thursday
Saudi Arabia +966 12 669 3356 (Jeddah)
9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday
Contact details for countries in the Middle East

Booking help

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.

If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.

Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.

Complaints, claims and compliments

Whether it’s about a complaint, compliment of claim, we’re here to help.

Important information

Disclaimer: # Qantas representative.

Disclaimer: * Long distance call charges may apply.

Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.

Disclaimer: ** International call charges may apply when using international roaming services from mobile phones

Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers.

Note: + is the international direct dialling code (IDD) for your country or territory.