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Back to Airport guidesJakarta airport
Jakarta Soekarno Hatta International Airport (CGK)Opens external site in a new window, named after the first president of Indonesia, is located 20km from the city centre.
On this page
Qantas flights QF1-QF399, as well as oneworld carriers Cathay Pacific and Japan Airlines, operate from Terminal 3.
Ticketing
Ticketing counter is located in departures on level 2, island A.
Opens three hours prior to scheduled departure time. Contact the local Qantas Office for assistance.
Check-in
Check-in is located at counter island A, counters A21-A26 in departures level 2, and opens three hours before scheduled departure time.
Online check-in is available for Qantas international flights (QF1-199), and other eligible connecting flights operated by oneworld, partner and codeshare airlines. Online check-in is open from 24 hours to two hours before departure for international flights. For Qantas codeshare flights, customers may need to check-in with the operating carrier rather than with Qantas. Ask airport staff for more details.
At the boarding gate
Customers are reminded that an Australian Government liquids, aerosols and gels (LAGS) restrictions apply. Additional checks are conducted at the gate lounge with all liquids and gels over 100 mls not allowed to be brought onboard including bottled water purchased in the terminal. Duty Free can be purchased and will be brought to the aircraft by Duty Free Sales staff prior to departure (please retain the receipt for collection of Duty Free goods).
Flight status
View our real time flight status page for up-to-the-minute departure information.
Immigration
Immigration have dedicated counters for customers over 60 years of age and for families travelling with young children and infants. These counters are located to the right in the arrivals hall.
Baggage
Baggage carousels are located in the arrivals hall at ground level.
Information monitors display flight carousel numbers.
Baggage services are handled by PT Jasa Angkasa Semesta. The counter is located in the arrivals hall after immigration.
Flight status
View our real time flight status page for up-to-the-minute arrival information.
Transfer between terminals
A free shuttle bus operates between the domestic terminals (Terminal, 1 Terminal 2 and Terminal 3) every 30 minutes. The free Skytrain also transfers passengers between terminals (Terminal 1 Terminal 2 and Terminal 3) every 5 minutes. The Skybus train station is located on level 1.
Find out more about lounge features, operating hours and access to the Jakarta Associated Lounge.
| Transport | Details |
|---|---|
| Car | The airport is approximately a 45 minute drive from the city. |
| Taxis | Taxi information is located in the arrivals hall. |
| Limousine | Blue Bird Company provide a limousine service. Visit Jakarta airportOpens external site in a new window for information on this service. |
Important information
Times and prices are a guide only.