Ancillary product refunds
Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds.
Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Read more about the conditions of Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitiations, Bid Now Upgrades and Neighbour Free.
Things don't always go to plan. Find out how you can cancel your flight booking.
Apply for your refund
Submit your refund requests once you've completed your journey. A separate refund request must be submitted per person, per service.
To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Once the form is displayed, complete the remainder of the information.
To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details.