Qantas Tarmac Delay Contingency Plan
Qantas is committed to providing customers with a consistent customer experience and minimising inconvenience caused by flight delays.
Although we work tirelessly to do this, there are times when delays are beyond our control, such as bad weather, unusual air traffic controls, government operational restrictions, or airport construction that can cause flight delays.
For Qantas operated international flights from the Republic of Korea that are delayed at a Korean airport, Qantas will follow this Tarmac Delay Contingency Plan.
We will not permit the aircraft to remain on the tarmac for more than four hours before allowing passengers to disembark, unless:
i. the pilot-in-command determines that there is a safety or security reason why the aircraft cannot leave its position on the tarmac to allow passengers to disembark; or
ii. Air Traffic Control advises that returning to the gate, or permitting passengers to disembark would significantly disrupt airport operations.
b) We will provide adequate food and potable water no later than two hours after the aircraft leaves the departure gate or arrives at the arrival gate unless the pilot-in-command determines that safety or security considerations preclude such service.
c) We will provide operable lavatory facilities, as well as adequate medical attention if needed.
d) We will provide passengers on the delayed flight with notifications regarding the status of and reasons for the delay, if known, every 30 minutes.
e) Where there is an opportunity for passengers to disembark, we will inform them every 30 minutes throughout the delay that they have the right to deplane from the aircraft.
Qantas will provide sufficient resources to administer this Tarmac Delay Contingency Plan.
3. We will ensure this Tarmac Delay Contingency Plan has been coordinated with the relevant airport authorities.