Coronavirus (COVID-19) travel updates
We’ve had to make changes to our services due to the ongoing Coronavirus situation. We know these changes impact many of our customers, and we thank you for your understanding.
Last updated: 29 June 2021
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
On this page:
Government travel restrictions between Australian states and territories, and between Australia and New Zealand, are currently in place to help prevent the spread of COVID-19. It's important you find out about the relevant restrictions and conditions, including travel exemptions and quarantine requirements. You should do this before booking and before travel.
If your travel has been impacted, find information on booking changes and other options.
Government travel updates and entry requirements
Whether you’re travelling from, to or within Australia, check your local state or government, health authority or travel advice website to stay up-to-date with the latest travel requirements before booking and before you travel.Refer to travel updates for more information
Travel agent and third-party website bookings
Contact these companies directly to discuss your options. If you're having difficulties contacting your agent, or your agent has ceased operating, find out how we may be able to assist.
We encourage all Australian residents to download and activate the COVIDSafe app.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling.