Inflight and airport services
Find out about any changes to your airport and inflight experience.Inflight and airport services changes
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Last updated: 10 November 2021
Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
If you're booked to travel to or from Australia on a Qantas aircraft, you'll need to be fully vaccinated at the time of travel. Some exceptions apply, including:
However you should always check the requirements of the country you're travelling to, as you'll need to comply with the most stringent requirements that may apply to your trip.
You’ll need to be fully vaccinated with a TGA-approved or recognised vaccineOpens external site in a new window and be provided a vaccination certificate issued by a verified source. In accordance with Australian Government guidelines, a traveller is not fully vaccinated unless at least seven full calendar days have elapsed since the last dose of vaccine in a course of immunisation. The required timeframe may be greater, depending on the country you are travelling to.
In some circumstances, you may be asked to present proof of vaccination (or exemption).
This requirement relates to flights operated by Qantas on a Qantas aircraft, including those booked via another airline or third-party travel arranger. If you're travelling on a Qantas codeshare flight which is operated by another airline on their aircraft, you'll need to contact them directly to understand and meet their requirements if applicable.
Children aged between 12 and 17 years, who aren't vaccinated or have only had one dose of a vaccine, can travel to Australia on a Qantas aircraft where they are:
You don’t need to complete the Qantas COVID-19 vaccination exemption form.
On arrival into Australia, you'll need to follow the Australian state or territory government requirements for children considered unvaccinated or partially vaccinated.
Children aged between 12 and 17 years can travel from Australia on a Qantas aircraft if they have been fully vaccinated.
If you’re unable to be vaccinated for COVID-19 for medical reasons, you must provide us with an Immunisation History Statement issued by the Australian Government which displays medical contraindications to COVID-19 vaccines, or other proof such as official certification from another national government (where you’re not able to provide an Australian Immunisation History Statement which displays medical contraindications to COVID-19 vaccines), to be able to travel with us.
To travel with an approved exemption:
We're not able to process any COVID-19 vaccination exemptions or medical clearances at the airport on your day of departure, therefore you'll need to ensure you submit your request at least seven days in advance. Otherwise you may not be able to board your flight.
See more information on COVID-19 vaccination exemptions and medical clearance.
We’re preparing for a gradual restart of international services, with flights scheduled to resume from 1 November 2021 for eligible passengers including Australian citizens, permanent residents and their immediate families, in line with Australian Government requirements.
We'll be regularly updating information on the destinations we're flying to. See our current and upcoming routes on our international network page.
While many aspects of international travel will be the same as they were pre-COVID, some things will look a little different, particularly in the short-term.
Before booking and before departure, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Before you travel, remember to also check for:
From 1 November, the New South Wales and Victorian Governments will remove quarantine requirements for international arrivals who are fully vaccinated with a TGA-approved or recognised vaccine. Please refer to the applicable state government requirements for the latest information and other requirements, which may include COVID-19 testing after you arrive.
You may be required to provide proof a negative COVID-19 test prior to departure and/or pre-book tests to be taken following arrival at your destination, depending on the country you're travelling to.
We recommend you check the requirements of your destination country well before your travel date to ensure you comply with their test requirements (including approved testing providers and documentation) and allow enough time to organise your test.
If you’ve tested positive for COVID-19 within the past three months, and a negative pre-departure test is a requirement for your trip, you’ll need to provide proof of recovery from COVID-19 documentation. This must be submitted to us at least seven days before departure, and you’ll still need to have a pre-departure COVID-19 PCR test. See more information on COVID-19 past positive medical clearances.
When you check in for your flight with us, we’ll ask you to declare that you meet all your requirements for travel, including vaccination and pre-departure testing (if applicable to your destination).
On the day of travel, you may be required to carry and show proof of:
If you're an Australian citizen or resident, you may be eligible to obtain your International COVID-19 Vaccination Certificate from the Australian Government.
We're also working with IATA to facilitate use of the IATA Travel PassOpens external site for Qantas customers in the coming weeks, which will provide an easy and secure way for you to share this information with us prior to travel. We’ll provide additional information on how to use this app when it becomes available.