Fly Well

The safety and wellbeing of our customers and people are, and always has been, our highest priority. Travel is an important part of life, and we know there’s understandable concern about Coronavirus. 

Our new Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey across our Australian domestic network.

Last updated: 30 June 2020

Fly Well when you fly Qantas No Description

At the airport

As part of Fly Well, we’ve introduced a number of key measures within Australian domestic airports to limit the contact that you may have with others as you check in and proceed to your departure gate.

Your airport check-in experience
number 1

Contactless check-in (either online or via our mobile App) is recommended

number 2

Self-service Bag Drop is strongly encouraged

number 3

Our self-service check-in kiosks are cleaned regularly and are available to print bag tags for your checked luggage - alternatively if you have a Q Bag Tag you can use this when flying within Australia

number 4

Social distancing is applied throughout airports

number 5

Regular cleaning of highly frequented areas

number 6

Installation of hygiene screens at airline customer service desks

In the lounge

We know that access to our lounges is an important part of your journey, and you’ll notice we've made some temporary changes to your experience.

Find out more information at Temporary inflight and airport service changes.

Your in lounge experience
number 1

On entering the lounge, you may be asked to provide your contact details as part of COVID-19 traceability requirements

number 2

Capacity limitations and social distancing in place

number 3

Hand sanitising stations installed throughout the lounge

number 4

Hosted food and beverage service

number 5

Enhanced lounge cleaning

At the departure gates

As you make your way to your designated departure gate, our Fly Well program continues.

Your airport boarding experience
number 1

Social distancing when boarding and disembarking to minimise crowding

number 2

Hand sanitising stations installed throughout the terminal and at departure gates

number 3

Self scanning of boarding passes

number 4

Social distanced seating in waiting areas at departure gates

number 5

Enhanced terminal cleaning

number 6

Installation of hygiene screens at airline customer service desks

Onboard the plane

Our Fly Well program continues onboard our Australian domestic flights where we’ve introduced additional measures and the risk of inflight transmission remains extremely low.

Your onboard experience
number 1

The air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. 

number 2

Air inside the cabin is refreshed every few minutes, ensuring the highest possible quality of cabin air. The direction of inflight airflow is ceiling to floor.

number 3

Our people are trained in the latest hygiene protocols

number 4

Simplified service - for the time being we've reduced our food and beverage offering and removed inflight entertainment. We know that these are an important part of your journey, so we are looking at how we reintroduce these in the coming months to ensure enjoyable travel experiences while maintaining the highest level of health and safety.

number 5

You'll be provided with a Fly Well pack containing a mask and sanitising wipes. While masks are not mandatory from a safety point of view, they are recommended to be worn for everyone’s peace-of-mind. You can also bring your own mask if you'd prefer. Sanitising wipes will be given for you to wipe down seat belts, trays and armrests if preferred. When disembarking the aircraft, place any used sanitiser wipes and face masks back into your pack and dispose of them in the airport terminal bins on arrival.

number 6

The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face

number 7

You're asked to limit movement around the cabin, once seated

Number 8

Temporary removal of inflight magazines (available digitally)

number 9

Additional sanitiser and wipes are available during your flight

number 10

Enhanced cleaning of our aircraft with a disinfectant effective against coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets 

What to do if you're feeling unwell

If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. If you need to defer your plans, contact your local Qantas office before departure to discuss your options.

If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

Symptoms include:

  • Fever, fatigue or aches;
  • Runny nose, cough or sore throat;
  • Shortness of breath.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of Health website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authorities.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Hand washing

Regularly wash your hands

Hand sanitizer

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

Cover your sneeze or cough with your arm, not your hands

Coronavirus cases on recent flights

Some customers travelling on flights have tested positive for Coronavirus.

How this may affect you

Temporary inflight and airport service changes

Due to the reduction in travel demand and government restrictions we have temporarily changed some of our services. This includes a significantly reduced food and beverage and inflight entertainment offering on board.

See Temporary inflight and airport service changes.