Qantas flights, operated by SmartLynx Australia (formerly Skytrans)

You'll continue to enjoy the Qantas inflight catering service, however SmartLynx pilots and cabin crew will be operating the flight, with training and support from Qantas. Cabin crew and pilots will be in SmartLynx uniforms.

Yes, you can continue to book flights with Qantas to travel between Sydney and Lord Howe Island.

Yes, Qantas Frequent Flyer member benefits still apply. Existing benefits such as priority check-in, boarding and lounge access on flights departing Sydney also remain for this transition period. Additional checked baggage allowances don't apply on these flights.

Yes, you can use Qantas Points to book Classic Flight Reward and Classic Plus Flight Reward on this route during this time, as well as use Points Plus Pay – Flights. You'll also earn Qantas Points at the same rate as a Qantas marketed and operated flight.*

From February 2026, Classic Plus Flight Rewards will no longer be available for booking, as this will operate as a Qantas codeshare flight. Find out more about Qantas codeshare flights operated by SmartLynx.

Yes, you'll earn Status Credits at the same rate as a Qantas marketed and operated flight, when travelling on a SmartLynx operated flight, for Qantas.*

From February 2026 you'll be flying between Sydney and Lord Howe Island on a codeshare flight operated by SmartLynx Australia. Find out more about our SmartLynx partnership.

There's no change to the terminal (operated from Qantas' Terminal 3 at Sydney Airport) check-in and boarding process.  

Your flight will still have a QF flight number, and you'll be able to add your booking reference to the Qantas App and Manage booking to check in.

Yes, these flights will board by group. This way of boarding allocates every passenger into different boarding groups dependent on their seat location and Qantas Frequent Flyer status. Find out more about Group Boarding.

There’s no change to carry-on or checked baggage allowances for Lord Howe Island flights operated by SmartLynx for Qantas.  

 The checked baggage allowance is two pieces with a combined total weight of up to 23kg (50lb), with each piece not exceeding: 

•  1st piece - up to 14kg (30lb), and 
• 2nd piece - 9kg (20lb).
  

Note: Flights may have weight restrictions. The second piece (9kg/20lb) may need to travel separately, so we recommend you pack accordingly. Qantas Frequent Flyer and Qantas Club members' additional checked baggage allowances don't apply on flights to and from Lord Howe Island. 

Your carry-on baggage limit remains the same with one small wheelie bag, duffle-style bag, or backpack weighing a total of 7kg (15lb). Plus, one small personal item such as a purse or laptop. 

Find out more about baggage allowances.

Unfortunately, purchasing Additional Baggage in advance will not be available online for these services.

If you're travelling on Qantas operated flights, you'll be able to purchase Additional Baggage at the airport at the discounted prepaid rate.

If you're travelling on a SmartLynx operated flight for Qantas, refer to SmartLynx for applicable fees on excess baggage.

At the time of booking your flight to or from Lord Howe Island, you can select your preference for either a window or an aisle seat. As seat allocations are carefully managed to ensure the correct weight and balance for takeoff, once your seat has been allocated, no further changes are permitted.

Dietary Required Meals are currently not available on Australian domestic flights that are less than three and a half hours in duration.

If you're an eligible tiered Qantas Frequent Flyer or partner, you'll continue to experience the same access to Qantas lounges on your departure from Sydney.

One of three SmartLynx operated Dash 8-200 (Q200) series aircraft (previously owned and run by Qantas) will operate this flight and you'll notice a new exterior livery.

If you'd like to change your flight or request a refund, you can do this through the Qantas App or Manage booking. Alternatively, to discuss your options, call us on 13 13 13 within Australia, or contact your local Qantas office.