Frequent Flyer

We're here to help

You can do most things online. Avoiding waiting on hold, here are some recommended links:

Manage bookings

See your flight, hotel, car hire and other bookings with us.

View bookings

Update profile

Edit your personal information, preferences and subscriptions.

View profile

Claim missing points for flights

Claim missing points and view the status of your claim.

Submit claim

Claim missing points for other partners

The process when claiming missing points from partners.

View process

Family transfer

Transfer points to an eligible family member.

Make a transfer

Lounge invitations

Manage your complimentary lounge invitations.

View invitations

Purchase top-up points

Purchase points with American Express, Visa or Mastercard.

Purchase points

Status hold

Put your membership on hold for up to 18 months.

Apply for Status Hold

Upgrade a family member

Use your points to request an upgrade for an eligible family member.

Upgrade a family member

Join or renew Qantas Club

Enjoy exclusive benefits across our lounge network.

Join or renew

Membership enquiries

Haven't found what you're looking for? Check our frequently asked questions or call the Frequent Flyer Service Centre between the hours of 7am and 7pm (AET) Monday to Saturday.

Frequent Flyer phone numbers by country
13 11 31
New Zealand
0800 101 500
United Kingdom
0845 7 747 100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220
Europe and Ireland
+44 20 8600 4333
Other countries and territories
+61 2 9433 2329


If your matter is urgent, please call us, or enter your details below and we'll get back to you as quickly as possible.


Flight reward and priority reservation contacts

Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Reservation phone numbers by country
13 13 13
New Zealand
0800 100 767
United Kingdom
0845 774 7100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220
+49 69 299 571 421
Hong Kong (SAR of China)
+852 2298 8111
+65 6415 7366
+0120 7007 26
+27 21 427 3128

What you need to know

You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

Disclaimer: * Long distance call charges may apply.

Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.

Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.