oneworld alliance

Offering additional services in conjunction with our member airlines, oneworld affiliate airlines enable you to access more regional destinations around the globe.

oneworld connectOpens external site in a new window is a new way for airlines to link up to the world’s premier airline alliance – enabling customers to enjoy more services and benefits across an even more extensive global network.

If you are a Qantas Platinum Frequent Flyer or Gold Frequent Flyer member (equivalent to the oneworld Emerald or Sapphire tiers), or you are travelling in a First or Business Class cabin on any oneworld member airline (excludes oneworld connect partners), you can access up to 620 airport lounges throughout the world. This means you can relax or catch up with work in comfort and style before departure.

To be eligible, you must be departing on a flight that is both marketed and operated by a oneworld member airline.

• Some lounges may get busy at peak times, and access to them may be restricted as a result.
• A non-affiliated third party may operate some lounges on behalf of the individual airline. Access to some lounges operated by third-parties on behalf of oneworld member airlines may be restricted at some times.
• Arrivals lounges are excluded.
• Spa and Pre-Flight Dining facilities are excluded.
• British Airways Concorde lounges are excluded.

Enjoy exclusive access to premium airport lounges around the world with Qantas Frequent Flyer Platinum and Gold status. Members of oneworld airline frequent flyer programs with the equivalent of oneworld Emerald or Sapphire tier status can use any lounge offered by any oneworld member airline when departing on any flight marketed and operated by any oneworld member airline, regardless of cabin class being flown.

• Qantas Frequent Flyer Platinum (oneworld Emerald) tier members can use First Class, Business Class or frequent flyer lounges.
  
• Qantas Gold Frequent Flyer (oneworld Sapphire) tier members are welcome in Business Class*or frequent flyer lounges. 
• Emerald and Sapphire members may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld carrier.
• You must be prepared to show your boarding pass and frequent flyer membership card, with oneworld Emerald or Sapphire tier status, to access a lounge.
• Ensure your Qantas Frequent Flyer number is in your booking to be able to access the lounge using your Qantas Frequent Flyer card. You can do this online through Manage booking.

The following exceptions apply:

1. American Airlines and Qantas offer programs enabling customers to pay to gain access to their lounges. These programs are not part of the oneworld agreement, and members of these programs are not entitled to access lounges under the oneworld agreement.

2. American Airlines AAdvantage® members, regardless of their tier status or class of travel, cannot access American Airlines lounges when travelling solely on North American flights within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean. For more information, visit American AirlinesOpens external site in a new window.

3. Arrivals lounges are not included in the oneworld lounge access policy.

4. British Airways Concorde Lounges are not included in the oneworld lounge access policy.

5. Qatar’s Premium Lounges are not included in the oneworld lounge access policy. However, oneworld members holding First or Business Class tickets on Qatar Airways or other oneworld members are invited to use the lounges.

6. Qantas Frequent Flyer Gold members, regardless of their oneworld tier status, cannot access Qantas Domestic Business Lounges.

7. oneworld connect member flights are subject to separate terms and conditions, see relevant partner pages for more details.

Indulge yourself before departure in a wider range of airport lounges when you fly First Class or Business Class with any oneworld member airline.

• Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available.
  
• First Class passengers may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld airline.

Connecting between oneworld marketed and operated flights:

• First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul^ and an international short haul or domestic flight (and vice-versa). 
• Lounge access will be determined on the international long haul^ ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
• You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

The following exception applies:

1. First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S.A or between the U.S.A and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean). Note: customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access.

Connecting between airlines at unfamiliar airports can be a stressful experience, especially if your flight is delayed. Qantas recognises the impact delays and missed connections can have on your plans and on your life. That is why we partnered with the other oneworld member airlines to form teams of connection experts: oneworld Global SupportOpens external site in a new window.

At select airports across the alliance network, teams are proactively monitoring connecting flights and, whenever possible, they will meet and assist you if your connection is in jeopardy. The oneworld Global Support teams will do their best to allow you to use dedicated fast track lanes through immigration or security to help you catch your next flight. Our teams will also do everything possible to transfer your baggage so that it makes it on time to your final destination.

If you miss your connecting flight, the oneworld Global Support team will provide you with updated travel information, a new boarding pass and, where applicable, assistance with overnight accommodations.

oneworld Global Support is currently available at London Heathrow, Madrid-Barajas, New York JFK, Miami, Dallas/Fort Worth, Chicago O’Hare, Los Angeles, Tokyo Narita, and Hong Kong. The service is offered at these airports whenever possible, subject to operational constraints.

Transfer seamlessly throughout the oneworld network.

As a oneworld passenger, our aim is to provide you with unrivalled service, support and recognition every time you travel within our extensive alliance network.

Representatives from our member airlines are on hand to ensure your journey is as smooth as possible whenever you transfer between our member airlines' flights, from checking in your luggage to your final destination to helping you find the right lounge.

oneworld transfer counters and service desks are located in key airports around the world and are clearly marked with the oneworld logo for easy identification.

Find the locations of oneworld service desks, transfer counters and ground transport zones at airports across the oneworld Alliance by using the Lounge Search toolOpens external site in a new window.