Agent assistance request form

Agent assistance request form

Complete this form if you have a Qantas flight booking and:

you're having difficulties contacting your agent,
your agent has ceased operating, or
your agent is in administration.

What happens next?

We'll be in contact to discuss your options.

* = required field

Your agent details

Agency name*

Agency contact number*

Country*

When did you last contact your agent*

Your booking details

First name*

Email*

Qantas booking reference*

First flight number on itinerary eg QF1*

Last name*

Phone number*

Qantas Frequent Flyer number

Date of departure*

Ticket number eg 081-*

Why you're requesting assistance

Select one of the following options:

Unable to contact agent

Agent ceased operations

Agent is in administration

If your agent has ceased operations or in administration, and you're requesting a refund, ensure you've completed and emailed us the Customer Refund Declaration form.

I'm requesting a refund and have completed the Customer Refund Declaration Form

Personal Information collection notice

By submitting your Personal Information via this form, you consent to Qantas using your Personal Information to identify, manage and contact you and your Travel Agent regarding your flight booking. For more information on how we handle your Personal Information, please refer to our Privacy Privacy.