Frequent Flyer
You can do most things online. Avoiding waiting on hold, here are some recommended links:
Claim missing points for flights
Claim missing points and view the status of your claim.
Claim missing points for other partners
The process when claiming missing points from partners.
Upgrade a family member
Use your points to request an upgrade for an eligible family member.
Membership enquiries
Haven't found what you're looking for? Check our frequently asked questions or call the Frequent Flyer Service Centre between the hours of 7am and 7pm (AET) Monday to Saturday.
Flight reward and priority reservation contacts
Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
What you need to know
You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.
Disclaimer: * Long distance call charges may apply.
Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.
Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.