Upgrade your web browser for an enhanced experience. Upgrade my browser.
Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.
Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You can book any specific assistance listed here through your travel agent, or by calling us on 13 13 13 within Australia. If calling from outside Australia, please contact your local Qantas office.
eSSENTIAL AccessibilityTM
If you have difficulty typing, moving a mouse or reading, you can now navigate our site more easily with a range of free online tools. Find out more about eSSENTIAL AccessibilityTM or download the app now.
Find information when travelling with specific needs such as types of assistance, flying with medical aids and medicines, accessing onboard toilets, safety restrictions; or travelling with a carer, oxygen or service dog.
Find out more when travelling with specific needsOur policies for travelling with select medical conditions, and how to obtain a medical clearance if needed.
Ensure you're fit to flyInformation for customers who are blind or vision impaired when making a booking, at the airport, on the aircraft and on arrival.
Find out moreInformation for customers who are Deaf or hearing impaired when making a booking, at the airport, on the aircraft and on arrival.
Find out moreFrom wheelchairs, to other types of aids that may assist your mobility, learn more about travelling with your mobility equipment.
More about mobility assistanceFind out how to request assistance for your specific needs, from when you make a booking to before, during and after your flight.
Let us know how we can helpWho and how to contact if you're a carer or passenger requiring extra assistance at any stage of your journey.
Contact us about specific needsThe Disability Access Facilitation Plan is a document that contains all the specific assistance information you'll need for when you travel with us.
View the Disability Access Facilitation Plan PDF
