Reporting and Manage Delayed Baggage
Your baggage is an important part of your journey, if your bag has been delayed we are committed to reuniting you with your baggage as quickly as possible and we'll keep you up to date every step of the way.
On this page
If your checked baggage is not available on arrival, you will need to lodge a Property Irregularity Report (PIR) via our delayed baggage self-service portalOpens external site or proceed to the airport Baggage services counter as soon as possible to lodge a (PIR).
If your bags were checked through for multiple flights and your final airline operator wasn’t Qantas, you’ll need to lodge your report with the airline that operated your final flight.
You will need to submit and complete a delayed baggage report, ensure you have the following:
- Your flight details
- Baggage tag numbers
- Contact details
You can use this service to:
- update and view information about your delayed baggage
- check and track the status of your delayed bag
- add additional details to assist identify your bag
- update your contact details
Select the Manage Delayed baggage Opens external site in a new windowbutton (delayed baggage self-service portal) and have your:
- file reference number PIR (Property Irregulatory Report) example: SYDQF12345 and family name.
If your itinerary involves multiple airlines or you've arrived on an international flight, it may take some extra time to return your baggage to you, due to flight duration, frequency of flights and local Customs processes in each airport.