Frequent Flyer membership

Help for Frequent Flyer and Qantas Club members with your account, Reward bookings and how to get in contact.

We are here to help

You can do most things online. Avoiding waiting on hold, here are some recommended links:

Bookings icon

Manage your booking

See your flight, hotel, car hire and other bookings with us.

View bookings
My account

Update profile

Edit your personal information, preferences and subscriptions.

View profile

Claim missing points for flights

Claim missing points and view the status of your claim.

Submit claim
Shopping icon

Claim missing points for other partners

The process when claiming missing points from partners.

View process
Family transfer icon

Family transfer

Transfer points to an eligible family member.

Make a transfer
Food and wine icon

Lounge invitations

Manage your complimentary lounge invitations.

Qantas Points cards icon

Purchase top-up points

Purchase points with American Express, Visa or Mastercard.

Purchase points
Status icon

Status hold

Put your membership on hold for up to 18 months.

Membership card icon

Membership card request

Request a new or replacement QFF card which doubles as a Qantas Travel Money Card.

Heart icon

Upgrade a family member

Use your points to upgrade an eligible family member.

Lounge icon

Join or renew Qantas Club

Enjoy exclusive benefits across our lounge network.


Haven't found what you are looking for? Check our FAQs, submit your query online or call us.

Call us

Membership enquiries

Frequent Flyer phone numbers by country
13 11 31* 
option 2, Frequent Flyer service centre
New Zealand
0800 101 500
United Kingdom
0845 7 747 100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220~
Europe and Ireland
+44 20 8600 4333
Other countries and territories
+61 2 9433 2329 or
+61 3 9658 5302

Flight reward and priority reservation contacts

Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Reservation phone numbers by country
13 11 31^
option 1 - travel arrangements, Classic Flight Rewards or upgrades
New Zealand
0800 100 767
United Kingdom
0845 774 7100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada
1800 227 4220~
+49 69 299 571 421
Hong Kong (SAR of China)
+852 2298 8111
+65 6415 7366
+0120 7007 26
+27 21 427 3128


Enter your details below and we'll get back to you as quickly as possible.


Important information

* Open hours: 7am to 7pm, Monday to Saturday (AEST/AEDT). Closed Australian public holidays.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
Note: + is the international direct dialling code (IDD) for your country or territory.