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Enquiries

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COVID-19 Important Information

Is your booking refundable?

You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking or via the manage your booking online section on Self Service. If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.

Manage Your Booking Online

You can now cancel your booking, view and print your reservation, or extend or shorten your stay online.

Manage your booking

Live chat

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.

Consider contacting us at another time if you’re travelling outside this period.

8:30am - 5:30pm (AEST)

7 days a week

Call Qantas Hotels

8:30am - 5:30pm (AEST)

Monday to Sunday

1300 738 206

Only call if you’re booking is in the next 7 days

Outside Australia: +61 2 8059 0182
Or Email Us
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Your booking reference is required for booking amendments, cancellations and claims

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