Customer Notice
Due to the significant recent disruption caused by COVID-19, our contact centre is experiencing higher volumes. Please review the frequently asked questions below before getting in touch with our team.
Is your booking refundable?
You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking or via the manage your booking online section on Self Service. If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.
You can now cancel your booking, view and print your reservation, or extend or shorten your stay online.
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.
Consider contacting us at another time if you’re travelling outside this period.
8:30am - 5:30pm (AEDT)
7 days a week
Monday to Sunday
Only call if you’re booking is in the next 7 days
Email Address (required)
Phone Number (required)
Membership Number
Query Type I would like to amend my hotel reservation I would like to cancel my hotel reservation I have a question about using a Voucher I have a question about my hotel reservation I have a question about Airbnb/My Airbnb booking I have a question about Frequent Flyer points I have a general enquiry I am a supplier
Qantas Booking Reference (required) Your booking reference is required for booking amendments, cancellations and claims
Link to Site URL(required) This must link to an Australian website showing the same identical Qantas accommodation for a lower price
Upload Screenshots File types .jpg .png .gif. Max size 5MB
Do you have an Airbnb booking?
Airbnb Booking Number(required)
Check-in Date(required)
Check-out Date(required)
Booking Cost(required)
1000 characters remaining
Qantas