Is your booking refundable?
You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking or via the manage your booking online section on Self Service. If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.
You can now cancel your booking, view and print your reservation, or extend or shorten your stay online.
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.
Consider contacting us at another time if you’re travelling outside this period.
8:30am - 5:30pm (AEDT)
Monday to Friday
Our Live Chat team are currently attending to other customers. Please try again later.
Monday to Sunday
Email Address (required)
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I would like to amend my hotel reservation
I would like to cancel my hotel reservation
I have a question about using a Voucher
I have a question about my hotel reservation
I have a question about Airbnb/My Airbnb booking
I have a question about Frequent Flyer points
I have a general enquiry
I am a supplier
Qantas Booking Reference (required)
Your booking reference is required for booking amendments, cancellations and claims
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This must link to an Australian website showing the same identical Qantas accommodation for a lower price
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Do you have an Airbnb booking?
Airbnb Booking Number(required)
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