As COVID-19 continues to impact our customers' travel plans, we understand you may need to change or cancel your accommodation booking with us. We're here to help but ask that you read the following information before contacting us, so we can serve you as quickly and efficiently as possible.
7am – 10pm (AEDT), 7 days
We are currently experiencing exceptionally high levels of customer enquiries so you may have to wait for some time before you can start a chat session. If your booking is still a few days away, you may like to try again later.
Join Chat queue below
Your easiest, least time-consuming option is to complete the customer email form below. A member of our team will respond as soon as possible. We’re working through a huge number of queries so it won’t be immediately, but we will get back to you.
If you’ve already contacted us
Please respond to emails from our service desk rather than trying the call centre. Right now, we’re dealing with an unprecedented volume of enquiries so may not respond immediately – but rest assured, you’ll hear from us as soon as possible.