Hotel reception opening hours operate as follows:
Sunday – Thursday: 6.30am-10pm
Friday – Saturday: 6.30am – midnight
Bookings cannot be accepted after 9pm for same day arrivals
You must be at least 18 years of age to check in and register for a room.
A valid government-issued identification and major credit card matching the name of the primary guest on the reservation is required at check-in. A security deposit (per stay) in the amount of AUD $100 (credit card) or AUD $250 (cash) in addition to any remaining balance is due at the time of check-in. The security deposit will be released upon check-out and can take up to 7-14 business days to reflect in your account.
The resort accepts Eftpos, Visa, MasterCard, American Express, and Discover credit cards, and cash. Pre-paid cards, checks and credit card authorization forms are not accepted.
Payments made by credit cards for bookings will incur a credit card service fee of 0.9% in addition to the amount payable.
Pets are not permitted.
No shows and early departures will not receive a refund. The entire balance (100%) will be forfeited.
You expressly understand and agree that the resort may charge your credit card for any violation of the resort’s Rules and Regulations, including but not limited to violations of the smoking and pet policies and any damages to your room or the resort caused by you or your guests. Any violation of the resort’s Rules and Regulations may result in additional fines and penalties, including but not limited to the right to remove you and your guests from the resort premises without a refund.
Bed Types are requests only and may not be honoured at the hotel if availability does not permit.