Here’s how to get in touch with us, online or via our contact centre.
Due to the significant distruption caused by global restrictions imposed to help prevent the spread of COVID-19, our contact centre is experienceing significant congestion.
Have you contacted us previously?
Customer who have contacted us previously should respond to emails from our service desk rather than calling the call centre. At present we are dealing with a large volume of enquiries and it may be some days before we are able to respond to you.
Get in touch with our team if you have questions about your Qantas Packages booking, or would like to give feedback about your experience and more.
Get in touch to book your holiday, make changes or enquire about your booking.
Sales: Mon – Fri, 9am – 7pm AEST
Support: Between 8:30am - 5:30pm AEST