Fly Well

The safety and wellbeing of our customers and people is, and always will be, our highest priority. Travel is an important part of life, and we know there’s understandable concern about Coronavirus. 

Our Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey across our Australian domestic and trans-Tasman networks.

Your wellbeing is our priority. Thanks for respecting each other and our team, and helping to create a positive environment for everyone.

Note: products and services featured may vary at airport locations. 

Last updated: 5 July 2021

On this page

Fly Well when you fly Qantas No Description

At the airport

We’ve introduced a number of health and safety measures to limit the contact that you may have with others as you check in and proceed to your departure gate.

Image showing airport Fly Well experience
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Contactless check-in - check-in opens from 24 hours before your flight. Complete check-in using the Qantas app or online; save time and help us minimise crowding at check-in kiosks and service desks.

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Self-service Bag Drop - if you've completed your check-in using the Qantas app or online, proceed straight to the self service bag drop (available at selected airports) to check your bags. If you have a Q Bag Tag, you can use this when flying within Australia. Alternatively, our check-in kiosks are available to print tags for checked baggage.

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Social distancing - implemented throughout the airport.

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Enhanced cleaning - highly frequented areas are cleaned regularly.

In the lounge

We’ve re-opened some Australian domestic Qantas operated lounges and you’ll notice we've made some temporary changes to your experience.

Your in lounge experience
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Entry requirements - you'll be required to provide your contact details as part of COVID-19 contact tracing requirements.

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Capacity restrictions - social distancing rules apply, therefore access may be impacted by current government requirements.

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Hand sanitising stations - installed throughout the lounge.

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Amended services - hosted food and beverage services replace our traditional self-serve buffets.

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Regular cleaning - highly frequented areas are cleaned regularly.

At the departure gates

As you make your way to your designated departure gate, our Fly Well program continues.

Your airport boarding experience
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Social distancing - in waiting areas at departure gates and when boarding to minimise crowding.

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Hand sanitising stations - available at departure gates.

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Fly Well packs - collect your pack, containing a face mask and sanitising wipes, at the gate before you board.

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Boarding - self-scanning of boarding passes.

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Enhanced cleaning - highly frequented areas throughout the terminal are cleaned regularly.

On board the plane

While the risk of inflight transmission remains extremely low, we’ve introduced additional safety measures and updated our inflight services

Your onboard experience
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Cabin air - our aircraft air conditioning systems are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is refreshed every few minutes, ensuring the highest possible air quality.

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Fly Well pack - the face mask and sanitising wipes are included in your pack, and additional sanitising wipes are available on request. You are required to wear a face mask on all flights. For more information see wearing face masks.

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Inflight - once seated, our crew will ask you to limit movement around the cabin. The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face. The direction of inflight airflow is ceiling to floor.

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Amended services - we've temporarily reduced our food and beverage offering. Our inflight entertainment is also temporarily paused and we recommend you bring alternative material for your entertainment on longer flights. Our inflight magazine remains available digitally. Refer to inflight and airport services for more information. 

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Enhanced cleaning - our aircrafts are cleaned with a disinfectant effective against coronaviruses, with a focus on the high contact areas of seats, seatbelts, overhead lockers, air vents and toilets. Our people are trained in the latest hygiene protocols.

On arrival

Some Australian states and territories, and international governments, have introduced measures, including additional health and safety protocols, in response to Coronavirus. Check the latest government travel requirements for your destination.

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Fly Well pack - when disembarking the aircraft, place any used sanitising wipes back into your pack, and dispose of it in the airport terminal bins on arrival.

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Social distancing - implemented throughout the airport.

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Enhanced cleaning - highly frequented areas are cleaned regularly.

Wearing face masks

Hand sanitiser and masks are available prior to boarding as part of our complimentary Fly Well packs, which can be collected as you board or onboard.

Flights within Australia

Travel requirement
Customers entering the airport terminal wearing face masks

You're required to wear a mask on all Australian domestic flights.

Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition.

When travelling within Australia, you'll need to wear your mask as soon as you enter the airport, and also inflight.

Ensure you’re aware of any government requirements that apply at your destination, including wearing face masks and coverings.

Flights between Australia and New Zealand

Travel requirement
Customers boarding a flight wearing face masks

It's mandatory for you to wear a face mask if you’re flying between Australia and New Zealand.

Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition.

You'll need to wear your mask as soon as you enter the airport, during boarding and inflight.

Ensure you’re aware of any government requirements that apply.

If you're feeling unwell

If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. 

Symptoms include:

  • Fever, fatigue or aches;
  • Runny nose, cough or sore throat;
  • Shortness of breath.

If you need to defer your plans, contact your local Qantas office before departure to discuss your options.

If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of HealthOpens external site in a new window website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authoritiesOpens external site in a new window.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Hand washing

Regularly wash your hands

Hand sanitizer

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

Cover your sneeze or cough with your arm, not your hands

Coronavirus cases on recent flights

Some customers travelling on flights have tested positive for Coronavirus.

How this may affect you