Coronavirus (COVID-19) travel updates

Last updated: 3 April 2020

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits and other options. We thank you for your patience.

Check Manage Booking or flight status for the most up-to-date information on your flights.

At Qantas, we’ve had to make significant changes to our services following government restrictions, health advice and border closures. This includes changes across our network, and the reduction of airport and inflight services. We know these changes impact many of our customers, and we thank you for your understanding. The safety and wellbeing of our customers and our people remains our top priority.

Managing your Qantas flights

I booked with a travel agent or third-party website, what are my options?

If your flights were booked through a travel agency or third-party website (for example Webjet or Booking.com), contact these companies directly to make changes to your booking.

I booked directly with Qantas, what are my options?

My flight has been cancelled

Please standby and wait to hear from us before changing your booking. We'll be contacting anyone whose flight has been impacted as soon as possible to let you know your options.

Check flight status

My flight hasn't been cancelled

If you’re due to travel on a Qantas flight before 31 July 2020, and wish to change your plans, you can cancel your booking and retain the full value as a flight credit. Flight credits can be used for bookings and travel until 31 December 2021. You’ll need to change your plans by 30 April 2020.

If you already have a Qantas flight credit issued on or after 31 January 2020, this will also be automatically extended. 

See booking changes and other options

I've made a booking using my Qantas Points

If you're due to travel on a Classic Flight Reward booking (using Qantas Points) before 31 July 2020 and wish to change your plans, you can cancel your booking and any cancellation fees will be waived. The total Qantas Points used and any taxes, fees and carrier charges paid will be refunded.

See booking changes and other options

I'm flying after 31 July 2020

If your plans have changed or you no longer wish to travel, you can choose to change to a new date, or cancel your booking and use the value towards a future flight.

Our standard fare rules apply, so you may be changed a change fee. To check your fare conditions for change and cancellation information, enter your last name and booking reference at Manage Booking, then move down to the flight section.

See booking changes and other options

Network, inflight and airport services updates

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International flight changes

All Qantas and Jetstar scheduled international flights will be suspended until at least the end of May 2020, due to government restrictions. Some additional services may be considered to assist with repatriation.

International network changes
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Australian domestic flight changes

As the national carrier, we’ll be looking to maintain essential domestic, regional and freight connections. However, we’ll be suspending over 50% of our domestic flights until the end of May 2020.

Australian domestic network changes
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Temporary inflight and service closures

Due to government restrictions and reduction in travel demand, we have reduced our food and beverage and inflight entertainment offering, as well as closed lounges, meeting rooms and valet.

Impact to services
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Your wellbeing onboard

Every part of the Qantas team is committed to looking after your wellbeing. Our high cleaning standards mean there's a low risk of catching a virus onboard.

Staying healthy onboard

Qantas Frequent Flyer tier status and lounge access extensions

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Maintaining Qantas Frequent Flyer tier status

We’ll be applying an automatic 12-month extension to the membership tier status for eligible Qantas Frequent Flyers.

Tier status extensions
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Qantas Club memberships and complimentary lounge invitations

You'll receive an extension to your paid Qantas Club membership, and to most Complimentary Lounge Invitations that were active as at 23 March 2020.

Lounge access extensions

Government travel restrictions and alerts

Travelling within Australia

Some Australian states and territories have introduced new measures in response to Coronavirus that may affect your interstate travel. Review the latest information from each state tourism agency:

New South Wales Northern Territory Queensland South Australia Tasmania Victoria Western Australia

Departing Australia

Ensure you check current Australian travel alerts for the latest information when you’re leaving Australia.

Check current travel alerts

Travelling to Australia

It’s important that you meet the immigration requirements for entry into countries/territories with new restrictions otherwise you won't be permitted to board your flight.

The Australian Government has restricted entry into Australia, though Australian citizens or permanent residents (and their immediate family) are exempt. The government has also announced that all new arrivals are required to self isolate for 14 days.

If you’re visiting Australia, check your own government's travel advice for the latest information on all of your planned destinations and transit ports, as they are constantly being reviewed.

Review latest Australian immigration requirements