Qantas Website Terms of Use

Last updated: 12 December 2023

1. Terms of use

1.1 These terms of use ('Terms') govern your use of the Qantas Airways Limited ('Qantas/we/our') and its related bodies corporate (Qantas) websites and ('websites').

1.2 By accessing our websites you accept these Terms. If you do not agree to these Terms, you must not access our websites.

1.3 These Terms may be updated by us from time to time. When we make changes, we will publish the updated Terms on the website. By continuing to use our websites, you confirm that you agree to the updated Terms. 

2. Intellectual Property Rights

2.1 The material contained on our websites is protected by copyright.

2.2 You may use our websites only for your personal and non-commercial purposes.

2.3 Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on our websites, or create any other material using material on our websites, without obtaining the prior written consent of Qantas.

2.4 Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of Qantas.

2.5 The material, products, technology and processes contained in our websites may be the subject of other intellectual property rights owned by Qantas or by third parties.

2.6 No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of our websites must not in any way infringe the intellectual property rights of any person.

3. External sites

3.1 Our websites may contain links to, or frame, websites of third parties ('external sites'). Your access to and use of external sites is subject to that external site's terms and conditions of use.

3.2 Links to external sites are provided for your convenience only and Qantas is not responsible for any information, materials, products or services posted or offered at any of these external sites. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by Qantas of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on our websites. Qantas makes no warranties and accepts no liability in relation to material contained on any external sites.

4. Security

4.1 When you book flights or access your Frequent Flyer membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Qantas does not control SSL and cannot guarantee the strength or effectiveness of that encryption.

5. Your interactions with this website

5.1 Cookies are small pieces of data stored on the web browser on your computer. Our websites and associated websites (including those you reach by clicking on advertising) may store cookies on your web browser. Tags (or pixels) are short snippets of javascript (code) that set and read cookies. This website and associated websites may use tags for analytics and marketing.

5.2 We use cookies to collect information about your use of our website and our other online services. For details on how we collect and handle your personal information, see our privacy policy

5.3 You can visit our viewing tips page to see if you have cookies enabled in your browser.  See how we use cookies for information on how we use cookies, and to enable or disable cookies in your browser.

5.4 We use service providers to better understand our users' needs and browsing experience (eg how much time you spend on specific pages and which links you click) while on this website. We use that information to optimise this website.

5.5 Those service providers use cookies and other technologies to collect data about your browsing behaviour and the device used. This includes your geo-location, IP address, browser information and details of how you use the website or any third party sites that you have accessed from them. These services providers are not permitted to use that information for any other purpose.

6. Disclaimers and Limitation of Liability

6.1 Certain statutory warranties under consumer protection laws, such as the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the New Zealand Consumer Law as set out in the Consumer Guarantees Act 1993 (NZ) and the New Zealand Fair Trading Act 1986 (NZ), may be implied for the benefit of consumers. Nothing in these Terms is intended to exclude or restrict the application of such warranties but Qantas does not give any guarantee or warranties or make any express or implied representations to you, with respect to use of our websites outside these laws.

6.2 Subject to any consumer protection laws that may apply to your use of our websites and/or the Terms (refer to Clause 7 below):

(a) Qantas is not liable for disruptions to our websites;

(b) Qantas is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of our websites or an external site. You must take your own precautions to ensure that whatever you select for use from our websites is free of viruses or anything else that may interfere with or damage the operation of your computer systems; and

(c) To the extent permitted by law in any applicable jurisdiction and subject to Clause 7 below, Qantas is not liable for any loss or claim of any kind (including, without limitation, any consequential, indirect, special or economic loss, loss of profit, loss of opportunity and loss of contract), arising from or in connection with the use of the Qantas App, save to the extent that such loss or claim arises directly from Qantas' breach of these Terms, the applicable law, negligence or wilful misconduct.

7. Consumer protection laws

7.1 Under consumer protection laws, including the Australian Consumer Law and New Zealand Consumer Law, certain statutory guarantees and warranties may apply to the supply of goods or services provided to you as a consumer. The nature and application of these guarantees or warranties will depend on the circumstances.

7.2 Nothing in these Terms excludes or restricts any applicable consumer protection laws, including the Australian Consumer Law and New Zealand Consumer Law, and these Terms will be read down to the extent necessary to comply with any applicable laws including consumer protection laws.

7.3 Where the service we provide is not of a kind ordinarily acquired for personal, domestic or household use or consumption, subject to the applicable consumer protection law, our liability to you is limited to supplying of the service again or the payment of the cost of having the service supplied again.

8. Linking to

8.1 In order to link to, you will need to agree to the linking conditions and obtain written approval from Qantas Digital Customer Experience. To obtain a copy of the agreement, send a request through our Customer Care form Select the 'Feedback' category, then 'Query' and provide the following information for consideration:

  • company name,
  • contact name,
  • email address,
  • URL of internet site that will link to, and
  • nature of your company's website.

9. Conditions of Carriage

The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and Regulations of the relevant carrier.

10. Severance

10.1 If any provision of these Terms is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed modified to the minimum extent necessary to make its valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed severed from these Terms. Any modification or severance of any provision under this Clause 10 shall not affect the validity and enforceability of the balance of these Terms.