Delivering today
Find out more about our latest performance including:
- Latest full and half year overview.
- Performance against our financial framework.
- Sustainability report.
Across Australia and around the world, each week around one million passengers rely on the Qantas Group to safely take them somewhere.
We’ve been at the forefront of aviation innovation for more than 100 years. And we know that our continued success relies on day-to-day operational excellence and keeping a steady eye on the horizon.
The pandemic caused unprecedented upheaval for the aviation industry, and we’ve acknowledged that we didn't get everything right through the restart.
We’re committed to using our strong financial foundations to rebuild trust with our stakeholders and ensure we continue to make a positive contribution to the broader community and minimise our impact on the environment.
That process has already started with a focus on improving customer experience, investing in our people, and through our unprecedented fleet renewal program.
In May 2023, at our first investor day since the pandemic, we outlined the Qantas Group’s long-term strategy through to 2030 as we move from recovery to renewal and growth
We outlined long-term plans across key areas including customer experience, sustainability and our people, as well as maintaining our FY24 margin targets across our flying businesses and new long-term earnings targets for Qantas Loyalty and Project Sunrise.
The key areas include:
Customer:
- Detail on the 'right aircraft, right route' approach that underpins the current network and supports new next-generation fleet arriving from this year. With these aircraft come new routes, more comfortable cabins, less noise and less carbon emissions.
- Plans for an overhauled Qantas app, launching towards the end of 2023, that will give customers more control over their bookings, introduction of baggage tracking and better integration of Qantas Loyalty.
- Changes to Qantas' boarding process from October 2023 to improve on-time performance and to better recognise tiered Frequent Flyers, in response to customer feedback.
Sustainability:
- Launching a $400 million Climate Fund – the largest of its type for any airline – to accelerate progress towards the Group's sustainability targets. This includes a further $110 million investment in addition to the $290 million already committed.
People:
- Sharing benefits of recovery with all employees – including ~$11,500 in bonuses in FY23-24 plus ongoing improvement to staff travel benefits.
- Plans to grow by creating up to 8,500 operational roles in Australia by 2033 to support new aircraft and additional flying.
Our long-term focus remains on delivering consistently for our customers, supporting our employees to be the best they can be, to enable sustainable returns for shareholders.
As we enter a new era of renewal and growth, there's a lot to look forward to.
Read more about our long-term plan.
Read more about the Qantas Group
Delivering today and tomorrow
Acting sustainably
Valuing our planet
Enabling our people
Connecting customers and communities