Manage booking

See your bookings with us and, where possible, make changes, update your personal details, redeem your Flight Credit and more.

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Check your booking or flight status for the most up-to-date information on your flights.

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Manege your booking instructions

Manage your flight booking: Cancel your booking

1. Log in to Manage Booking 
2. Enter your booking reference and your last name in the relevant fields
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'

If you're unable to cancel your booking, submit your request.

When you view your booking you can:

Check visa requirements Visas and other travel documentation

Check visa requirements

Did you know that if you’re travelling to, or transiting via, Australia, and you aren’t travelling with an Australian issued passport, you may need a visa? 

Check visa requirements
Request mobility assistance Qantas cabin crew

Specific needs

If you need assistance for your flight or have queries about travelling with special needs, we’re here to help during your journey.

Request mobility assistance Travelling with specific needs
Find out more about Qantas upgrades Dreamliner business cabin

Requesting an upgrade

Discover how you can upgrade your Qantas flight with Classic Upgrade Rewards, Bid Now Upgrades and Domestic On Departure Upgrade Rewards.

Find out more about Qantas upgrades