Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.
See our FAQs
COVID-19 travel information
While flying might look a little different, particularly in the short term, we'll be helping you get travel ready through each part of your journey.
Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Discover destinations
Rediscover the world of travel with Qantas. Learn more about our network and where we're flying.
Australian Domestic network
Rediscover the spirit of Australia with our recently introduced flights to take you somewhere you've never been, or want to explore again.
International network
Ready to plan your next trip? Discover where you can fly to next.
Plan your trip
Before you book and before you travel, ensure you check the latest airline and government travel requirements to help you plan ahead and enjoy a seamless journey.
Australian Domestic travel requirements
We've prepared guides to help you understand the latest state and territory government travel requirements.
International vaccination and travel requirements
Check Qantas and government travel requirements, including COVID-19 vaccinations and testing.
Get your passport ready
Don't forget to check your passport expiry date, and ensure it meets the validity requirements for the destination you're planning to travel to.
Before you fly
You'll need to ensure you meet all the travel and documentation requirements before you check in.
International COVID-19 Vaccination Certificates
Before you get to the airport, make sure you have a valid vaccination certificate for international travel.
Pre-departure COVID-19 testing
If you need a pre-departure COVID-19 test, it's important to ensure you have the correct documentation from an approved testing facility.
Vaccination exemptions and medical clearance
If you cannot be vaccinated for medical reasons, or require medical clearance due to a previous COVID-19 infection.
At the airport and onboard
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
Inflight, airport and service changes
With the impact of COVID-19, we've had to make some changes to our inflight and airport services, lounges and more.
Your health while flying
The safety and wellbeing of our customers and people is, and always will be, our highest priority. Learn more about our Fly Well program.
Arrive at the airport early
With extra travel requirements, airports might be busier than you're used to. We recommend you arrive 4 hours ahead of your international flight.
Managing your Qantas flights
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits and refunds.
Booking changes and other options
If we've cancelled your flight, or you'd like to change your plans, find out the options available to you.
Flexible flight bookings
We know sometimes plans need to change, and that's why we've introduced further flight flexibility for travel until 31 December 2022 on international flights.
Qantas Flight Credits
Retain the value of your booking for future use. Find out about Flight Credits and how they can be used.
Bookings with Jetstar, travel agents and other third-parties
If your flights were booked through JetstarOpens external site, a travel agency or a third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
Additional information
Qantas Frequent Flyer tier status
If you're a Frequent Flyer, you may be eligible for an extension to your membership tier status.
Tier status extensions