Frequently asked questions
Refer to our frequently asked questions for more help on navigating the new world of travel.
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Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Rediscover the world of travel with Qantas. Learn more about our network and where we're flying.
Rediscover the spirit of Australia with our recently introduced flights to take you somewhere you've never been, or want to explore again.
Ready to plan your next trip? Discover where you can fly to next.
Before you book and before you travel, ensure you check the latest airline and government travel requirements to help you plan ahead and enjoy a seamless journey.
We've prepared guides to help you understand the latest state and territory government travel requirements.
Check Qantas and government travel requirements, including COVID-19 vaccinations and testing.
Don't forget to check your passport expiry date, and ensure it meets the validity requirements for the destination you're planning to travel to.
You'll need to ensure you meet all the travel and documentation requirements before you check in.
Before you get to the airport, make sure you have a valid vaccination certificate for international travel.
If you need a pre-departure COVID-19 test, it's important to ensure you have the correct documentation from an approved testing facility.
If you cannot be vaccinated for medical reasons, or require medical clearance due to a previous COVID-19 infection.
Find out what to expect in our lounges, at the airport and onboard, including some health and safety measures to be mindful of.
With the impact of COVID-19, we've had to make some changes to our inflight and airport services, lounges and more.
The safety and wellbeing of our customers and people is, and always will be, our highest priority. Learn more about our Fly Well program.
With extra travel requirements, airports might be busier than you're used to. We recommend you arrive 4 hours ahead of your international flight.
We want to provide our customers with as much certainty and flexibility as we can. If your travel plans have been impacted, read on to find out how we can help.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits and refunds.
If we've cancelled your flight, or you'd like to change your plans, find out the options available to you.
We know sometimes plans need to change, and that's why we've introduced further flight flexibility for travel until 31 December 2022 on international flights.
Retain the value of your booking for future use. Find out about Flight Credits and how they can be used.
If your flights were booked through JetstarOpens external site, a travel agency or a third-party website, you'll need to contact them directly for assistance.
If you're having difficulties contacting your agent, or your agent has ceased operating, complete this request form.
Refer to our frequently asked questions for more help on navigating the new world of travel.
See our FAQsIf you're a Frequent Flyer, you may be eligible for an extension to your membership tier status.
Tier status extensions