Fly Well

The safety and wellbeing of our customers and people are, and always has been, our highest priority. Travel is an important part of life, and we know there’s understandable concern about Coronavirus.

Our Fly Well program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey across our Australian domestic network.

Last updated: 27 July 2020

At the airport

As part of Fly Well, we’ve introduced a number of key measures within Australian domestic airports to limit the contact that you may have with others as you check in and proceed to your departure gate.

Contactless check-in (either online or via our mobile App) is recommended

Self-service Bag Drop is strongly encouraged

Our self-service check-in kiosks are cleaned regularly and are available to print bag tags for your checked luggage - alternatively if you have a Q Bag Tag you can use this when flying within Australia

Social distancing is applied throughout airports

Regular cleaning of highly frequented areas

Installation of hygiene screens at airline customer service desks

In the lounge

You’ll notice we've made some temporary changes to your experience.

On entering the lounge, you may be asked to provide your contact details as part of COVID-19 traceability requirements

Capacity limitations and social distancing in place

Hand sanitising stations installed throughout the lounge

Hosted food and beverage service

Enhanced lounge cleaning

At the departure gates

As you make your way to your designated departure gate, our Fly Well program continues.

Social distancing when boarding and disembarking to minimise crowding

Hand sanitising stations installed throughout the terminal and at departure gates

Self scanning of boarding passes

Social distanced seating in waiting areas at departure gates

Enhanced terminal cleaning

Installation of hygiene screens at airline customer service desks

Collect your Fly Well pack, containing a face mask and sanitising wipes, before you board

Onboard the plane

Our Fly Well program continues onboard our Australian domestic flights where we’ve introduced additional measures and the risk of inflight transmission remains extremely low.

The air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses.

Air inside the cabin is refreshed every few minutes, ensuring the highest possible quality of cabin air. The direction of inflight airflow is ceiling to floor.

Our people are trained in the latest hygiene protocols

Simplified service - for the time being we've reduced our food and beverage offering and removed inflight entertainment.

Refer to temporary inflight and airport services for more information.

Your Fly Well pack contains a face mask and sanitising wipes for use inflight, and additional sanitising wipes are available on request. When disembarking the aircraft, place any used sanitising wipes back into your pack, and dispose of it in the airport terminal bins on arrival.

The aircraft configuration, including the seats and galley, act as a natural barrier, and people are not seated face to face

You're asked to limit movement around the cabin, once seated

Temporary removal of inflight magazines (available digitally)

Additional sanitiser and wipes are available during your flight

Enhanced cleaning of our aircraft with a disinfectant effective against coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets

Wearing face masks

Flights to, from and within Victoria

Travel requirement

lady wearing a face mask in the airport terminal

It's mandatory for you to wear a face mask if you’re flying to, from or within Victoria.

Your face mask needs to cover your mouth and nose and must be worn unless you're under 12 years of age or have a medical condition.

When travelling from or within Victoria, you'll need to wear your mask as soon as you enter the airport and also inflight. When travelling to Victoria, you'll need to wear your mask during boarding and inflight.

Ensure you’re aware of any government requirements that apply while in Victoria, including wearing face masks and coverings.

All other flights

We strongly recommend you wear a face mask throughout your upcoming flight. Face masks and sanitising wipes are included in your Fly Well pack which is collected at the boarding gate, and you can bring your own mask to wear if you prefer.

What to do if you're feeling unwell

If you're feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. If you need to defer your plans, contact your local Qantas office before departure to discuss your options.

If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

Symptoms include:

Fever, fatigue or aches;
Runny nose, cough or sore throat;
Shortness of breath.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of Health website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authorities.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling: