Customer feedback

Get in touch with our Customer Care consultants.

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Share your thoughts

We welcome your concerns, compliments and feedback about your recent travel experience. For us to improve our service, please use our customer feedback form.

Existing and future flight booking queries

If your enquiry is in relation to an existing flight booking or for future travel, contact your local Qantas office.

Customer Care FAQs

The most popular asked Customer Care questions:

Visit our frequently asked questions for more help.

Contact Customer Care

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Write to us
Customer Care
Qantas Airways Ltd
10 Bourke road
Mascot NSW 2020

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Online from 7.00am to 9.00pm Monday to Friday and 9am to 5.30pm Saturday to Sunday AEST.
Consultants are available to listen to your experiences and help rectify customer issues.

Customers in the European Union

Our preferred method for receiving complaints is through the Qantas Customer Feedback form.

However, customers in the European Union can also contact us by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.

The European Commission has also established an Online Dispute Resolution platformOpens external site.

UK customers should note that Qantas is not currently subscribed to an approved ADR scheme in the UK (and is not required to be), and therefore neither the ODR platform nor any approved ADR providers will be able to process or accept your complaint.