We’re committed to getting you to your destination on time. However, sometimes things don’t go to plan and flight changes, delays, and cancellations can occur. When this happens, we aim to provide you with the highest levels of customer service and offer alternate flight options, refunds, or flight credits when possible.
We'll contact you
It's important that you wait to hear from us before actioning your booking.
We'll be in touch with you as soon as possible with alternative options for your flight to get you to where you need to go. Watch out for an SMS, App push notification or an email. Also, make sure the contact details in your booking are up-to-date so we can notify you. You can update these at Manage booking.
We'll do all we can to keep you informed of flight developments and the choices available to you.