Terms and Conditions

Effective 1 May 2018

These terms and conditions govern: The Qantas Club, Airport Lounge Access and Complimentary Invitations.

The Qantas Club

1. Introduction

1.1 These Terms and Conditions and the Club Rules govern membership of the Qantas Club and the use of Qantas Club facilities.

1.2 Each Member of the Qantas Club is responsible for complying with, and ensuring that their lounge guests comply with, these Terms and Conditions and the Club Rules.

1.3 These Terms and Conditions are effective from the date of publication shown above and may be amended from time to time.

2. Definitions

2.1 In these Terms and Conditions, unless the context otherwise requires:

Term definitions used for the Qantas Club
Term Definition
Annual Guest Card means a card issued by Qantas to a Member entitling the Member to one additional guest.
Benefits means any of the lounges or other facilities, discounts, services or arrangements offered or provided to the Member from time to time by Qantas as a result of membership in the Qantas Club;
Business Area means a non-reserved area or section located within a Qantas Club lounge that is dedicated to Members' use for general business purposes;
Card means the Qantas Club membership Card issued to the Member (including the Qantas Club Interim Membership Card);
Club Rules means any rules, in addition to these Terms and Conditions, that Qantas reasonably deems to be necessary or convenient for the administration of the Qantas Club or its facilities and that are notified to Members and their guests, including any rules posted on qantas.com or displayed in a Qantas Club facility.
GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (C'th) and the related imposition Acts of the Commonwealth;
Guest Pass means a pass issued at the discretion of Qantas permitting entry to a lounge and/or use of Qantas Club facilities by a non-Member on such terms and conditions as Qantas may determine and includes Annual Guest Cards.
including means including without limitation;
Jetstar means Jetstar Airways Pty Limited ABN 33 069 720 243;
Lounge Access Passes means Guest Passes, Lounge Access Invitations, Complimentary Invitations or any other related non-membership lounge access passes which are provided to customers in paper or digital format.
Member (also referred to as 'you' or 'your') means a person who is a member of the Qantas Club at the relevant time;
Partner means the spouse, or partner in a de facto relationship (within the meaning of the Family Law Act 1975 (C'th), who resides at the same address as the Primary Member;
Partner Lounge means a lounge operated by another airline or other third party with which Qantas has an agreement for use of the lounge or other facilities by Members. A list of Qantas Club Partner Lounges can be found on qantas.com;
Partner Service means those suppliers with which Qantas has an agreement for the supply of goods or services to Members as Benefits;
Primary Member means a Member at whose address a Partner Member or an applicant for Partner membership resides;
PIN means Personal Identification Number, which is issued to the Member by Qantas;
Qantas (also referred to as 'us') means Qantas Airways Limited ABN 16 009 661 901;
Qantas Club Service Centre and Qantas Club Contact Centre' means the centres operated by or on behalf of Qantas where membership information is processed and the Qantas Club is administered.QantasLink
QantasLink means the airline services branded "QantasLink" which may be operated by Eastern Australia Airlines Pty Ltd ABN 77 001 599 024, Sunstate Airlines (Qld) Pty Ltd ABN 82 009 734 703 or National Jet Systems Pty Ltd ABN 11 008 279 203;

3. Types of membership

3.1 Individual membership may be purchased by individuals who are over 18 years of age.

3.2 Group or Corporate membership is open to groups, companies, businesses and organisations under the following conditions.

(a) Corporate memberships are governed by the Agreement between Qantas and the company, business or organisation which provides a Qantas Club benefit.

(b) Qantas Club memberships established through Qantas Business Rewards are deemed Individual memberships.

(c) For Group memberships only, a minimum number of individuals (being no less than 10 in the first year from scheme start date, no less than 8 members from the start of the second year to the end of the second year from scheme start date, and no less than 6 members from the start of the third year onwards from the scheme start date, unless otherwise specified by Qantas) must be enrolled in the Qantas Club at the same time in relation to that group, company, business or organisation.

(d) Individual Corporate and Group memberships are transferable to another employee or member of the same group, company, business or organisation by returning the individual's Card to the Qantas Club Service Centre together with the applicable administration fee for reissue of the Card in another name. The transfer will only be completed once the return of the member Card is received by Qantas and the applicable administration fee processed. The return address for the member Card is: Qantas Frequent Flyer, GPO Box 4357, Melbourne VIC 3001.

(e) As part of the joining and membership renewal process, each individual may be required to quote the Group or Corporate Scheme Number issued by Qantas to the relevant group, company, business or organisation.

3.3 Partner memberships are available under the following conditions.

(a) Partner membership is available only while the relevant Primary Member remains a Member whose account is not in default.

(b) The Partner's membership period must be equal to or less than the membership period of the Primary Member.

(c) Partner membership is available only while the Partner resides at the same address as the relevant Primary Member.

(d) Only one Partner membership is permitted per Primary Member.

(e) A Partner Member who ceases to reside at the same address as the Primary Member must return their Card and either relinquish their membership or pay the pro rata difference between the Partner and Primary Member.

(f) A person cannot become a Partner Member until any existing Partner in relation to that Primary Member has returned their Card and ceased to be a Partner Member.

4. Changes to the Benefits, Terms and Conditions or Club Rules

4.1 Qantas reserves the right at all times to vary the Benefits, these Terms and Conditions and the Club Rules, and the Benefits offered in any way including by:

(a) opening new lounges or other facilities;

(b) closing or ceasing to operate lounges or other facilities;

(b) changing the way lounges or other facilities are operated, including contracting any third party to provide the facility or any goods or services;

(c) varying the hours of operation of any lounge or other facility;

(d) varying the layout, location or other aspects of the facilities including the types of refreshments that are available and the times during which they are available; and

(e) imposing restrictions on the use of facilities, goods or services by a Member or group of Members as may reasonably be deemed by Qantas to be necessary or convenient for the orderly administration of the Qantas Club and associated facilities;

4.2 Qantas will use reasonable endeavours to advise Members of any material changes to the Benefits including by publishing the changes on the Qantas Club pages of qantas.com.

4.3 Qantas will give notice of any material changes to these Terms and Conditions that will apply to a Member's then current membership period by providing a written notice by email or mail to an address provided to Qantas by the Member, as well as by publishing the changes on the Qantas Club pages of qantas.com.

4.4 If Qantas closes a Qantas operated airport lounge in a Member's registered city of residence without replacing it, or amends these Terms and Conditions or the Club Rules in a way that deprives the Member substantially of the intended use of the membership, the Member will have the option of cancelling their membership and receiving a pro rata refund of the membership fee for the remaining period of membership.

5. Membership

5.1 Should you indicate to us within two weeks of receiving your membership kit that you would like to withdraw from being a Member we will cancel your membership and refund your money provided you have not used your membership. A person who enters a Qantas Club lounge in order to apply for membership and is provided with an interim card for immediate use, is deemed to have used the membership and cannot claim a refund. If you did not previously hold a membership of Qantas Frequent Flyer, your membership in that program will also be cancelled.

5.2 Upon acceptance of enrolment in the Qantas Club, each Member will be assigned a membership number and issued with a Card, and can select their own, or be assigned, a PIN. The Card and PIN, along with the Membership number, Member's surname, Member's mother's maiden name, Member's date of birth and recent travel details, may be used for security of the Member's membership information and Qantas Frequent Flyer Award redemption processing.

5.3 It is the Member's responsibility to ensure the Card and PIN are kept secure. Never write it down and, if you change your PIN avoid choosing obvious numbers like your date of birth or part of your phone number.

5.4 Individual Members must enrol separately and may hold only one membership of the Qantas Club at any time. Member Cards must not be shared with other individuals at any time, including Partners and guests.

5.5 If you do not renew your Qantas Club membership before the expiry date of your current membership and you apply for renewal after the expiry date, a Qantas Club joining fee will apply.

5.6 Each Member is responsible for advising the Qantas Club in writing of any change of name or address. Documentation verifying a name change is required. The Member's mailing address will be used to determine their eligibility for promotions and other offerings.

5.7 Membership will terminate automatically on the death of a Member. Qantas will terminate the Member's account on receipt of notification of the death of the Member.

5.8 Except as specified in these Terms and Conditions, membership is non-refundable and not transferable.

6. Use of the Card and Benefits

6.1 By using the Benefits, the Card and/or PIN, the Member agrees to be bound by these Terms and Conditions and the Club Rules, and provides the consent specified in clause 12.

6.2 The Card and any Guest Pass issued are and will remain the property of Qantas and must be returned on demand or on termination of membership, whichever happens first. A Card or Guest Pass must not be sold or copied by any person except Qantas.

6.3 The Card and membership number are valid for use only by the Member. Cards and any Guest Passes are valid for use only during the period indicated on them and are not shareable or transferable in any circumstances.

6.4 In the event of loss, theft or unauthorised use of your Card or any Guest Pass issued to you, it is your responsibility to immediately advise the Qantas Club Service Centre or, if outside Australia, your local Qantas office. Until loss, theft or unauthorised use of the Card or Guest Pass is notified to Qantas, the Member is liable for all use of the Card or Guest Pass.

7. Fees

7.1 In addition to the joining and renewal fees, Qantas reserves the right to charge a fee for any service requested by a Member in addition to the services specified in clauses 10 and 11, including:

(a) the issue of a replacement Card;

(b) the issue of Annual Guest Cards or Guest Passes; and

(c) the hiring of Qantas Meeting Rooms;

Qantas may amend the fees at any time without prior notice. Current fees are listed on the Qantas Club pages of qantas.com and are available from the Qantas Club Service Centre.

7.2 Qantas will waive the replacement Card fee under any of the following circumstances:

(a) Member changes their name by marriage, divorce or deed poll and provides the relevant documentation as well as returning the original Card to Qantas;

(b) the Card was issued with an inoperable magnetic strip and the Card is returned to Qantas;

(c) the Card has been stolen and a police report or reference number is provided to Qantas; or

(d) the Card was not received by the Member from Qantas (for example, it was lost in the mail) and the Member provides a Statutory Declaration verifying the non-receipt within two months after payment of the joining fee or requesting a replacement Card.

7.3 Life and Senior Life Qantas Club Members (that is, members with those designations who joined prior to 1 October 2007) are allowed one free replacement Card every two years. Requests for additional replacement Cards will require payment of the replacement Card fee.

7.4 All Qantas Club fees are inclusive of any applicable GST. The Member is responsible for any additional costs, charges, taxes, claims or other liabilities (including any applicable fringe benefits tax) arising from their use of the Benefits or any other goods or services offered or provided in connection with their membership.

8. Liability

8.1 Some of the goods or services which are offered or provided to Members in addition to the Benefits offered or provided by Qantas are supplied by third party suppliers. The provision of those goods or services will be subject, in each case, to the terms and conditions of the suppliers and any claims relating to the supply of those goods or services should be made to the supplier.

8.2 Qantas will not be liable for refusal by any third party to accept or honour the Card nor will Qantas be liable for any loss or damage suffered in relation to the supply of goods or services by third parties.

8.3 Access to a Business Area or the Internet may be available in a Qantas Club lounge. Qantas may not supervise the use of, and does not guarantee the security or quality of, this equipment. Qantas is not liable for any third party content on the Internet that the Member may find offensive, upsetting or defamatory. The Member is responsible for maintaining the security of all log-in identification information made available to them to access the Business Area systems or the Internet. Qantas is not liable for any personal security breaches suffered by the Member or their guests when using Business Area equipment or the Internet or for any loss or damage suffered as a result of the unavailability of the Business Area equipment or the Internet, including interruptions during use.

9. Termination

9.1 Qantas reserves the right to terminate or cease to operate the Qantas Club at any time. Qantas will use its best endeavours to give Members as much notice of any such termination as is reasonably practicable in the circumstances. Members will be entitled to claim a pro rata refund of the membership fee for any remaining period of membership after the date of termination.

9.2 Qantas reserves the right in its absolute discretion to terminate the membership of any Member at any time by giving such notice to the Member as is reasonably practicable in the circumstances.

9.3 In the event that membership is cancelled by Qantas, a pro rata refund of the membership fee will be made for any remaining period of membership, except in circumstances where the Member has:

(a) breached of any of these Terms and Conditions or the Club Rules;

(b) damaged any facilities, equipment or goods owned by Qantas or a third party (including another Member or a Partner Lounge operator);

(c) acted in any way which is likely to be detrimental to the interests of Qantas or the Qantas Club or any Partner Lounge operator; or

(d) supplied or attempted to supply misleading information, or made any misrepresentation to the Qantas Club or any Partner Lounge operator.

9.4 In any of the circumstances listed in clause 9.3, Qantas may also terminate the Member's complimentary Qantas Frequent Flyer membership provided under clause 11.

10. Access to lounges

10.1 Subject to these Terms and Conditions, Qantas Club Members are entitled to access the Qantas Club lounge in the departure port when the Member's next onward flight on that day is with Qantas, QantasLink or Jetstar. In limited circumstances, lounge staff may exercise discretion in allowing or denying entry into the lounges due to capacity or operational reasons.

10.2 Unless otherwise permitted by Qantas, Members who are also airline industry staff, including their families and travel companions, are not eligible to access lounges when travelling on industry discounted tickets.

10.3 Guests in international Qantas Club lounges must be accompanied by the Member and must be travelling with the Member that day. Guests in Australian domestic Qantas Club lounges must be accompanied by the Member but need not be travelling.

10.4 Subject to clause 10.5, there is a limit of one guest per Member in all lounges, except that, in respect of Qantas operated lounges:

(a) Annual Guest Card holders are entitled to one additional guest;

(b) Platinum, Platinum 1 and Chairman’s Qantas Frequent Flyers may be accompanied by up to two guests in Australian domestic lounges; and

(c) For the purpose of determining the number of child guests of the Member, the following policies apply. However, Qantas may limit the number of child guests per Member to two.

i. children aged 3 years or under are not counted as guests;

ii. children aged between 4 and 17 years – up to two children are not considered as guests;

iii. children 18 years or older – counted as an adult guest.

However, Qantas may limit the number of child guests per Member to two.

10.5 Entry of Members' guests is subject to space availability and lounge staff has full discretion to deny into the lounge due to capacity or operations reasons.

10.6 The use of Qantas Club Lounge Access Passes is governed by the Airport Lounge Access Terms and Conditions in conjunction with the Qantas Club Terms and Conditions. Lounge Access Passes are not for sale or resale and cannot be exchanged for Cash or Qantas Points. Qantas retains full rights to invalidate Lounge Access Passes that are found to be sold or resold and may terminate the ability for customers who breach this condition from further accessing existing or new Lounge Access Passes. For more information see Lounge Pass Access Terms.

10.7 Qantas Club staff have the discretion to refuse entry to any Member or guest at any time if, in their reasonable opinion, the Member has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other Members, their guests and staff.

10.8 Smart, casual dress standards apply as a minimum at all times and entry may be refused if customers do not meet that standard. Bare feet or clothing with offensive images or slogans are not acceptable. In addition, individual lounges may have Club Rules regarding specific items of clothing which are not acceptable. Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances.

10.9 Entry to Partner Lounges and associated lounges is subject to the individual lounge operator's entry conditions and space availability. The restriction of a maximum of one guest per Member applies, unless otherwise determined by the lounge operator.

10.10 Access policies for the use of Partner Lounge and associated lounges may vary between lounges. Current information can be obtained from the Qantas Club Service Centre.

10.11 Children under the age of 18 years must be accompanied by an adult when visiting any lounge.

10.12 Customers under the legal drinking age must be accompanied by an adult in any Qantas operated lounge. Legal drinking age may vary in different jurisdictions and countries.

10.13 Individual lounge opening hours may vary by location. Refer to the Qantas Club Lounges for specific lounge operating hours.

11. Qantas Frequent Flyer Program

11.1 Membership of the Qantas Club entitles Members to complimentary membership of the Qantas Frequent Flyer program.

11.2 The Member must inform the Qantas Club Service Centre in writing if they do not wish to accept the complimentary membership in the Qantas Frequent Flyer program, unless the Member already holds Qantas Frequent Flyer membership.

11.3 The Member's participation in the Qantas Frequent Flyer program is governed by the Terms and Conditions of the Qantas Frequent Flyer program.

12. Earning Qantas Points

12.1 Qantas Frequent Flyer Members will earn 3 Qantas Points per $1 when joining or renewing an Individual, Partner, Group or Corporate Qantas Club membership. Points will not be earned if Qantas Points are redeemed for membership. Qantas Points will be credited after 60 days of the date of Qantas Club membership join or renewal. Qantas Points will not be earned on the purchase of Lounge Access Passes, Qantas Club fees (other than join or membership fees) or Express Delivery charges.

13. Personal information

13.1 It is a condition of membership that you consent and authorise Qantas to collect and use the information on your application form and other information you provide to Qantas and disclose it to Partner Lounge operators, Partner Services, and any other person (including a related body corporate, agent or contractor) for the purposes of:

(a) Qantas or any of its related bodies corporate providing services to you including the awarding of points in the Qantas Frequent Flyer program (where applicable);

(b) Qantas or any of its related bodies corporate improving Qantas customer service, including by means of research, marketing, product development and planning;

(c) Qantas marketing its products or services or the products or services of third parties; and

(d) any third party providing services to Qantas, any of its related bodies corporate or Members in connection with the administration of the Qantas Club and Qantas Frequent Flyer program (where applicable).

This information may be transferred to or from Australia for these purposes. If all or any part of requested information is not provided by the Member, the relevant services may be affected.

13.2 Qantas will not otherwise disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

13.3 Qantas will provide you with access to and the ability to correct your personal information held by Qantas on request by you. Further information is contained in our Privacy Statement on qantas.com.

14. Interpretation and governing law

14.1 Qantas acknowledges that certain consumer protection legislation implies conditions or warranties into contracts for the supply of goods or services to consumers that cannot be excluded. For example, for consumers, services come with a non-excludable warranty that they will be provided with due care and skill. Nothing in these Terms and Conditions is intended to exclude or restrict the application of such laws.

14.2 You agree that implied terms under consumer protection laws, including the New Zealand Consumer Guarantees Act 1993, will not apply to these Terms and Conditions where the membership has been obtained for business purposes, provided that the relevant provisions may by law be excluded.

14.3 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions will continue to apply.

14.4 These Terms and Conditions are governed by and will be construed in accordance with the laws applicable in Australia, irrespective of where the application for membership has been completed by the Member or submitted to Qantas. Any action or other legal process in connection with these Terms and Conditions against Qantas will, unless otherwise agreed by Qantas, be instituted and carried on only in the appropriate court in Australia.

15. Lounge Access Invitations

15.1 Definitions

Definition of terms
Term Definition
Lounge Access Invitation is an invitation that Qantas extends to Eligible Customers to purchase Lounge Access.
Lounge Access means access for Eligible Customers to an Eligible Lounge on the day of  the Eligible flight(s).
Eligible Customers are customers who have received or whose name has been included in a Lounge Access Invitation.
Eligible Lounge is the Qantas Club or Qantas International Business Lounge at the departure port(s) specified in the Lounge Access Invitation.
Eligible Flight(s) is/are the flight(s) specified in the Lounge Access Invitation.

15.2 Purchasing Lounge Access

Lounge Access must be purchased before check-in for the Eligible Flight(s) closes or the Lounge Access Invitation becomes invalid.

Eligible customers may be offered a Lounge Access Invitation with a discount(s) offer to purchase Lounge Access. Prices shown in the invitation will be the final amount with the discount applied. If the Eligible Flight(s) is/are changed or cancelled, previously provided discount offer(s) may not become available to future flight(s). Discounts are provided solely at the discretion of Qantas, cannot be requested, are not negotiable and may be withdrawn at any time without notice.

15.3 Refunds - changes by an Eligible Customer

If an Eligible Customer changes the date or departure port of, or cancels, the Eligible Flight(s), the Lounge Access Invitation becomes invalid and any Lounge Access purchased is non-refundable.

If an Eligible Customer changes the time of the Eligible Flights(s) only and the date of the Eligible Flight(s) remains the same, the Lounge Access Invitation remains valid and any Lounge Access purchased is non-refundable.

15.4 Refunds - changes by Qantas

If Qantas changes the time or date of, or cancels the Eligible Flight, Eligible Customers may choose to receive a full refund for the Lounge Access purchased for that Eligible Flight (or in case of a multi-sector itinerary, any other Eligible Flight on the itinerary). If the Eligible Customer does not use Lounge Access due to schedule changes, or cancellation, by Qantas, refunds must be applied for through the Qantas Refunds page.

Lounge Access Invitations are, and Lounge Access is, non-transferable and cannot be exchanged for cash or Qantas Points, unless otherwise specified by Qantas.

15.5 Accessing the Eligible Lounge

Eligible Customers can access the Eligible Lounge on the day of the Eligible Flight, before departure. Lounge Access is subject to the Terms and Conditions of that lounge. Lounge Access is subject to space availability and Eligible Customers may be refused entry if the lounge is full. A full refund is permitted in this situation. Refunds must be applied for through the Qantas Refunds form.

Smart, casual dress standards apply as a minimum at all times and entry may be refused if Eligible Customers do not meet that standard. Bare feet or clothing with offensive images or slogans are not acceptable. In addition, individual lounges may have Club Rules regarding specific items of clothing which are not acceptable. Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances. A refund is not permitted in this situation. Qantas Club and International Business lounge staff have the discretion to refuse entry to any Eligible Customer if, in their reasonable opinion, the Eligible Customer has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other members, their guests and staff. A refund is not permitted in this situation.

Eligible Customers under the legal drinking age must be accompanied by an Eligible Customer of, or over, the legal drinking age in any Eligible Lounge. Legal drinking age may vary in different jurisdictions and countries.

Invitations are sent at Qantas' absolute and sole discretion. Offers are subject to availability and Qantas can choose to withdraw an offer at any time.

For more information visit our FAQs.

16. Complimentary Invitations

Complimentary Invitations to access an Eligible Lounge may be accessed by Eligible Customers through the Complimentary Invitations Portal. Complimentary Invitations exclude The Qantas Club Annual Guest Card, the Interim Qantas Club membership card, Qantas Club Vouchers, Qantas First Lounge Complimentary Invitation, Visitor Pass, any Qantas Staff lounge access invitations, or any other lounge access pass not listed in the Complimentary Invitations Portal.

16.1 Definitions

Definition of complimentary invitations terms
Term Definitions
Complimentary Invitations Portal is the portal on qantas.com where Complimentary Invitations may be viewed and linked to an Eligible Flight.
Eligible Customers are customers who have received a Complimentary Invitation directly from Qantas or through an authorised third party. Eligible Customers may, where authorised by Qantas, transfer the Complimentary Invitation to a Qantas Frequent Flyer Member. Unless otherwise permitted by Qantas, customers who are also airline industry staff, including their families and travel companions, are not eligible to access lounges when travelling on industry discounted tickets.
Eligible Flight

or a general Complimentary Invitation is an onward flight that day with an applicable Qantas or Jetstar flight number that can be or is linked to the Complimentary Invitation in the Eligible Customer's Complimentary Invitations Portal.

Eligible Flight for a Platinum One Complimentary Invitation is an onward flight that day that is operated by Qantas with an applicable Qantas (QF) flight number that can be or are linked to the Complimentary Invitation in the Eligible Customer's Complimentary Invitations Portal.

Eligible Lounge

is the Qantas Club, Qantas International Lounge or Qantas International Business Lounge at the departure port of the Eligible Flight and on the Type of Complimentary Invitation. Complimentary Invitations are not valid for use at Domestic Business Lounges, the Perth Transit Lounge, the Los Angeles (Tom Bradley Terminal) International Business Lounge, or any Associated Lounges. Associated lounges are operated by, or on behalf of, other airlines in selected airports to which Qantas operates.

Eligible Lounge for a Platinum One Complimentary Invitation is the Qantas Club, Qantas International Lounge, Qantas International Business Lounge or Qantas International First Lounge at the departure port of the Eligible Flight. Platinum One Complimentary Invitations are not valid for use at any Associated Lounges. Associated lounges are operated by, or on behalf of, other airlines in selected airports to which Qantas operates.

Lounge Access means access for Eligible Customers to an Eligible Lounge on the day of the Eligible Flight through a Complimentary Invitation.
Reinstated/reinstatement refers to a Complimentary Invitation that has been previously linked to an Eligible Flight, has reverted to unused status and can be linked to another available Eligible Flight before expiry of the Complimentary Invitation.
Type of Complimentary Invitation is either a General, Domestic or Platinum One Complimentary Invitation. A General Invitation allows entry into any Qantas Club or Qantas operated International or International Business Lounge. A Domestic Invitation allows entry into any Qantas Club (Domestic Lounge). A Platinum One Complimentary Invitation allows entry into the Qantas International First Lounge, Qantas Club, Qantas operated International or International Business Lounge or Qantas International First Lounge subject to availability and the terms and conditions of the lounge.

16.2 Using a Complimentary Invitation

A Complimentary Invitation will appear in the Eligible Customer's Complimentary Invitations Portal when available. Eligible Customers must link the Complimentary Invitation to an Eligible Flight in the Eligible Customer's Complimentary Invitations Portal at least the day prior to flight departure. After the Complimentary Invitation has been linked to an Eligible Flight, the Eligible Customer will receive an email confirmation which must be presented at the Eligible Lounge together with a boarding pass for the Eligible Flight. Each invitation is for single-use only and cannot be reinstated or re-used once the selected lounge has been accessed.

It is the customer's responsibility to ensure they link their Complimentary Invitations correctly and select the correct invitation to use, departure lounge, booking reference, personal details and flight details. Incorrectly linked invitations cannot be reinstated.

16.3 Unlinking a Complimentary Invitation - changes by an Eligible Customer

if an Eligible Customer changes the Eligible Flight up to 24 hours before scheduled departure of that flight, the Eligible Customer must login to the Complimentary Invitations Portal and link the Complimentary Invitation to the new Eligible Flight. For Eligible Flights operated by Jetstar, the Eligible Customer must login to the Complimentary Invitations Portal to unlink the previously linked Complimentary Invitation from the original Eligible Flight and link it to the new Eligible Flight.

If an Eligible Customer cancels the Eligible Flight up to 24 hours before scheduled departure of that flight, the Complimentary Invitation will be unlinked from the Eligible Flight and become reinstated to unused status. For Eligible Flights operated by Jetstar, the Eligible Customer must log into the Complimentary Invitations Portal to unlink the Complimentary Invitation, to reinstate it to unused status.

Eligible Customers can link reinstated Complimentary Invitations to a new Eligible Flight before check-in closes for the relevant flight.

If an Eligible Customer changes or cancels the Eligible Flight within 24 hours of the scheduled departure of that flight, or has linked an invitation but does not access the selected lounge, the linked Complimentary Invitation becomes invalid, cannot be linked to another flight, cannot be reinstated and will be forfeited. At its sole discretion and only under exceptional circumstances, Qantas may reinstate the Complimentary Invitation to unused status, providing that the Complimentary Invitation has not expired.

16.3 Unlinking a Complimentary Invitation - changes by Qantas or Jetstar

If Qantas changes the Eligible Flight up to 24 hours before scheduled departure, the Complimentary Invitation will be automatically linked to the new Eligible Flight. For Eligible Flights operated by Jetstar, the Complimentary Invitation will not be automatically linked to the new flight and the Eligible Customer must log into the Complimentary Invitations Portal to unlink the Complimentary Invitation and link it to the new Eligible Flight.

If Qantas cancels the Eligible Flight up to 24 hours before scheduled departure, the Complimentary Invitation will be automatically unlinked from the Eligible Flight and reinstated to unused status. For Eligible Flights operated by Jetstar, the Eligible Customer must log into the Complimentary Invitations Portal to unlink the Complimentary Invitation, which will be reinstated to unused status.

Eligible Customers can link reinstated Complimentary Invitations to a new Eligible Flight before check in closes for the relevant flight.

If Qantas changes the Eligible Flight within 24 hours of the scheduled departure, the Complimentary Invitation will be automatically linked to the new Eligible Flight. If Qantas or Jetstar cancels the Eligible Flight within 24 hours of the scheduled departure, the Eligible Customer is entitled to request for the Complimentary Invitation to be reinstated to unused status through the Qantas Refunds form.

Platinum One Complimentary Invitations are only valid on flights operated by Qantas with a Qantas (QF) flight number. They are not valid on flights operated by Jetstar.

16.4 Expiry

A Complimentary Invitation must be used before the expiry date. The expiry date of the Complimentary Invitation can be found in the Eligible Customer's Complimentary Invitations Portal. Expired Complimentary Invitations cannot be linked to Eligible Flights and cannot be used. Expired Complimentary Invitations cannot be extended.

For announcement of the Platinum One Complimentary Lounge invitation benefit effective 13 September 2017, existing Platinum One members will receive two lounge invitations which will be valid until the end of the member's current Platinum One membership (as per the expiry date shown on the Platinum One membership card).

Members will then receive two lounge invitations when they reach Platinum One, and two invitations in their new membership year for members when they retain Platinum One. These invitations will be valid for 12 months from the date of issue. The expiry date of the Complimentary Invitation can be found in the Eligible Customer's Complimentary Invitations Portal. Expired Complimentary Invitations cannot be linked to Eligible Flights and cannot be used. Expired Complimentary Invitations cannot be extended.

16.5 Accessing the Eligible Lounge

Eligible Customers can access the Eligible Lounge on the day of the Eligible Flight, before departure. Lounge Access is subject to the terms and conditions of that lounge. Lounge Access is subject to space availability and Eligible Customers may be refused entry if the lounge is full. A reinstatement of Complimentary Invitations is permitted in this situation. Reinstatements must be applied for through the Qantas Refunds form, with requests validated by the respective lounge.

For Platinum One Complimentary Invitations if lounge access is declined, lounge invitation reinstatement can be applied for by contacted the dedicated Platinum One Team.

Smart, casual dress standards apply as a minimum at all times and entry may be refused if Eligible Customers do not meet that standard. Bare feet or clothing with offensive images or slogans are not acceptable. In addition, individual lounges may have Club Rules regarding specific items of clothing which are not acceptable. Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances. A refund is not permitted in this situation. Qantas Club and International Business lounge staff have the discretion to refuse entry to any Eligible Customer if, in their reasonable opinion, the Eligible Customer has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other members, their guests and staff. A refund is not permitted in this situation.

Eligible Customers under the legal drinking age must be accompanied by an Eligible Customer of, or over, the legal drinking age in any Eligible Lounge. Legal drinking age may vary in different jurisdictions and countries.

Complimentary Invitations are sent at Qantas' absolute and sole discretion. Offers are subject to availability and Qantas can choose to withdraw an offer at any time.

For more information visit our FAQs.

16.6 Other Conditions

Complimentary Invitations are not for resale and cannot be exchanged for Cash or Qantas Points. Qantas reserves the right to cancel invitations and disqualify access to future invitations if this policy is breached.

A Complimentary Invitation can be transferred within the Complimentary Invitations Portal to another Qantas Frequent Flyer Member with an active Membership Number. It is the responsibility of the Eligible Customer to inform the recipient of the transfer. The transfer is not reversible unless the recipient re-transfers the Complimentary Invitation through the recipient's own Complimentary Invitations Portal page. The Type of Complimentary Invitation and Expiry Date will be retained by a transferred Complimentary Invitation. The Qantas Group is not responsible for any incorrect transfers made where the incorrect transfer is not due to an error by the Qantas Group, its employees or agents, and in such circumstances will not reinstate any Complimentary Invitations incorrectly or mistakenly transferred. Complimentary Invitations can only be transferred within the Complimentary Invitations Portal. Certain invitations may not be eligible for transfer.