International network changes

All international flights, except for certain flights such as those between Australia and New Zealand, are currently suspended, due to government restrictions. 

We have resumed a limited schedule between New Zealand and Australia. We'll continue to monitor demand in line with government restrictions, and the schedule is subject to change.

As the national carrier, we're proud to operate additional services to London, UK, Paris, France and Frankfurt, Germany to bring more people home during this time.

Last updated: 18 November 2020

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Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage Booking or flight status for the most up-to-date information on your flights.

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Flying soon?

We'll be contacting customers impacted by these changes directly. Due to high demand,  we ask for you to wait to be contacted unless your travel is imminent.

Because the situation is constantly evolving and may change rapidly, if we decide to cancel your flight, we’ll contact you as soon as possible in relation to your options, including a refund. You don’t need to do anything and you won’t be charged any cancellation fees.

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Booking changes and other options

Temporary inflight and airport service changes

Due to the reduction in travel demand and government restrictions we have temporarily changed some of our services. This includes a significantly reduced food and beverage and inflight entertainment offering, as well as the closure of all lounges, meeting rooms and valet parking.

See impacts to services

Additional services

As the national carrier, we're proud to operate additional services to bring more people home during this time.

Book flights to London, UK

Book flights to Paris, France

Book flights to Frankfurt, Germany

As additional services are announced, we'll update this page with information.