Website technical support
Find the answers to our most frequently asked questions for quick online assistance.
Popular web FAQs
What do I do if the booking process stops at a certain stage, or the same page keeps re-loading?
Why do I get an error message when I try to view my booking?
I am unable to access or log in to Manage booking or my Frequent Flyer account.
Can't check-in online? Remember you can always check in at the airport.
What are cookies and what are they used for?
How can I view content that is blocked by a pop-up?
Do I need any special software to view certain online functions?
Why did my session time out while I was making a booking online?
What do I do if the booking process stops at a certain stage, or the same page keeps re-loading?
Can't find the information you're after?