Frequent Flyer membership
Help for Frequent Flyer and Qantas Club members with your account, Reward bookings and how to get in contact.
You can do most things online. Avoiding waiting on hold, here are some recommended links:
Claim missing points for flights
Claim missing points and view the status of your claim.
Claim missing points for other partners
The process when claiming missing points from partners.
Haven't found what you are looking for? Check our FAQs, submit your query online or call us.
Call us
Membership enquiries
| Australia 13 11 31* option 2, Frequent Flyer service centre |
| New Zealand 0800 101 500 |
| United Kingdom 0845 7 747 100 call cost up to 7 pence a minute (inc VAT) for 084 numbers |
| USA and Canada 1800 227 4220~ |
| Europe and Ireland +44 20 8600 4333 |
| Other countries and territories +61 2 9433 2329 or +61 3 9658 5302 |
Flight reward and priority reservation contacts
Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
| Australia 13 11 31^ option 1 - travel arrangements, Classic Flight Rewards or upgrades |
| New Zealand 0800 100 767 |
| United Kingdom 0845 774 7100 call cost up to 7 pence a minute (inc VAT) for 084 numbers |
| USA and Canada 1800 227 4220~ |
| Germany +49 69 299 571 421 |
| Hong Kong (SAR of China) +852 2298 8111 |
| Singapore +65 6415 7366 |
| Tokyo +0120 7007 26 |
| Johannesburg +27 21 427 3128 |
Important information
* Open hours: 7am to 7pm, Monday to Saturday (AEST/AEDT). Closed Australian public holidays.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
Note: + is the international direct dialling code (IDD) for your country or territory.