Even more status support
We’re offering to extend the status of eligible members for a further 12 months. Members simply need to book a Qantas flight before their membership year ends.
Read about Status SupportFrequent Flyer
Due to high demand, we're experiencing some delays in call wait times and the processing of flight credits, refunds and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
Below are recommended links relevant to the current travel disruptions.
Classic Flight Reward changes
Classic Flight Reward bookings for travel up until 31 March 2021 can be changed free of charge - change fees will not be applied.
Find out moreLounge changes
Some Australian domestic Qantas lounges have reopened. However, our airport Meeting Rooms and Qantas Valet services are closed until further notice.
Find out moreQantas Club membership changes
A further six-month extension will be applied to paid Qantas Club members who held an active membership on 23 September 2020. We’re also extending most complimentary lounge invitations by an extra six months.
Find out morePause of physical cards
From 17 December 2020, we will resume distribution of physical cards and kits to members who attain a higher tier, purchase or review Qantas Club membership. The distribution of other physical cards and kits will remain paused until 31 December 2021. All members can continue to access their digital card in the Qantas App.
Find out more about card distributionFor urgent matters only, use the below form to send us an enquiry. Alternatively, read the information and links provided on this page.
You can do most things online. Avoiding waiting on hold, here are some recommended links:
Claim missing points for flights
Claim missing points and view the status of your claim.
Claim missing points for other partners
The process when claiming missing points from partners.
Upgrade a family member
Use your points to request an upgrade for an eligible family member.
Haven't found what you are looking for? Check our frequently asked questions or submit your query online.
Call us
Please note we are experiencing disruption to our phone operations. Please use the above online self service options or if your matter is urgent, submit your enquiry above.
Membership enquiries
| Australia 13 11 31* |
| New Zealand 0800 101 500 |
| United Kingdom 0845 7 747 100 call cost up to 7 pence a minute (inc VAT) for 084 numbers |
| USA and Canada 1800 227 4220~ |
| Europe and Ireland +44 20 8600 4333 |
| Other countries and territories +61 2 9433 2329 |
Flight reward and priority reservation contacts
Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
| Australia 13 11 31^ |
| New Zealand 0800 100 767 |
| United Kingdom 0845 774 7100 call cost up to 7 pence a minute (inc VAT) for 084 numbers |
| USA and Canada 1800 227 4220~ |
| Germany +49 69 299 571 421 |
| Hong Kong (SAR of China) +852 2298 8111 |
| Singapore +65 6415 7366 |
| Tokyo +0120 7007 26 |
| Johannesburg +27 21 427 3128 |
Important information
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country or territory.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.