Frequent Flyer membership
Help for Frequent Flyer and Qantas Club members with your account, Reward bookings and how to get in contact.
As a Frequent Flyer member, you can check your points balance, transfer points, update your details, claim missing flight points, top-up points, manage bookings and more through your account.
Update profile
View and update your account information including your name, address and email.
Claim missing points
Claim missing points for eligible flights and track the progress of your claim.
Purchase top-up points
Purchase top-up points using either Visa, Mastercard or American Express.
Alternatively you can use our FAQs, submit your query online or call us.
Flight Reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.
Important information
Disclaimer: Disclaimer: Disclaimer: * Open hours: 7am to 7pm, Monday to Saturday (AEST/AEDT). Closed Australian public holidays.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
Note: + is the international direct dialling code (IDD) for your country or territory.