Our community

Learn more about our commitment to the communities we serve.

Our approach

Since Qantas was founded in the Queensland outback in 1920, we’ve been proud to help the communities we serve. From assisting in times of natural disaster to providing an international platform to showcase the best our country has to offer, the Qantas Group continues to make a significant social and economic contribution.

This tradition continued as Australia dealt with the COVID-19 pandemic. Qantas operated hundreds of international repatriation flights on behalf of the Federal Government to bring Australians home from various hotspots including Chennai, Delhi, Frankfurt, Istanbul, Johannesburg, London, Los Angeles, Paris and Vancouver, and maintain vital links with Pacific island nations and Timor-Leste.

With the support of the Federal Government, we also operated thousands of freight flights to assist Australian exporters. These flights have helped to support 160,000 jobs in export industries, delivering more than 18 million kilos of freight to key international markets.

With COVID-related border closures rendering most flights commercially unviable, Qantas and Jetstar also operated domestic flights on behalf of the government. These maintained critical transport links for people and goods – including essential medical supplies.

As Australia recovers from the COVID crisis, the Qantas Group has a significant role to play in reconnecting communities and helping bring the tourism industry back to life. Doing this will, in turn, drive our own recovery and our ability to keep serving regional communities, championing diversity and reconciliation, and promoting the best of Australia to the world.

Repatriation flight

Helping power the Australian economy

Despite the devastating impact of COVID-19 on the aviation industry, as the national carrier, the Qantas Group continues to have an integral role in the Australian economy. We remain a major employer and the biggest private promoter of local tourism. 

Qantas kept the country connected and critical freight moving through the COVID-19 pandemic, helping Australian producers distribute their produce around the world. We also ensured charter flying was able to continue in Western Australia and Queensland, enabling the resources sector to keep operating. 

In its most recent report, Deloitte Access Economics found that (pre-COVID) the Qantas Group had a $25.9 billion impact on the Australian economy. This included indirect economic impact adding up to $12.8 billion, or 0.7 per cent of Australian GDP, as well as $13.1 billion of tourism spending throughout the country.

Powering the Economy No Description

Supporting Australian businesses

  • As the national carrier, we are proud to support Australian businesses by showcasing their products across the country and around the world. We spent over $2.8 billion with Australian based suppliers in FY21, representing 66 per cent of total procurement expenditure. We recognise the importance of supporting regional communities and do business with more than 750 suppliers in regional areas.
  • The Qantas Group has Australia's largest regional footprint by network, fleet and capacity connecting local communities and economies. Since the start of the pandemic and the closure of international borders, the Group as announced more than 50 new domestic routes – many to regional destinations.
  • We're proud to count many Australian small businesses among our suppliers. We recognise that prompt, reliable payments can help small suppliers remain viable and even expand and create jobs, so we've signed up to the Business Council of Australia (BCA) Australian Supplier Payment CodeOpens external site in a new window.  

Support for tourism

Helping the tourism sector is crucial to the recovery of the broader Australian economy. We're supporting this through marketing partnerships with federal, state and territory governments both internationally and domestically, in addition to our own extensive marketing and media strategy.

Championing reconciliation

Qantas’ vision for reconciliation is a shared national identity that celebrates the knowledge and cultures of Aboriginal and Torres Strait Islander peoples. We believe this will be achieved through greater social, economic and cultural inclusion of Aboriginal and Torres Strait Islander people.

Qantas is dedicated to creating work and training opportunities for Aboriginal and Torres Strait Islander peoples, incorporating Aboriginal and Torres Strait Islander businesses into our supply chain, and telling the stories of the First Australians. We're proud to be a member of the Elevate RAP community. 

Sustainable, meaningful employment is critical to our vision for reconciliation. Through our career and development opportunities, we aim to remove barriers to employment and promotion, and to empower Aboriginal and Torres Strait Islander peoples to contribute within their communities and in the workplace.

At Qantas, we recognise the mutual benefit of doing business with Aboriginal and Torres Strait Islander suppliers. In 2018, we joined the Supply Nation and Business Council of Australia initiative 'Raising the Bar' and announced our commitment to procure three percent of our annual contestable spend from Aboriginal and Torres Strait Islander suppliers by the end of FY24. Despite the challenging operating environment, we are still on track to meet our FY24 target.

In 2019, Qantas joined other organisations to provide public support for The Uluru Statement from the Heart.

Qantas has long supported constitutional recognition for Aboriginal and Torres Strait Islander peoples to allow continuity of Voice, and the opportunity to make real, long-term change.

Our Reconciliation Action Plan

At Qantas, we strive to reflect the spirit of Australia.

That spirit isn't 200 years old. It's over 60,000 years old.

It's an unbelievably vast history of people, culture and knowledge. Through our Reconciliation Action Plan (RAP), we seek to honour that knowledge, celebrate those cultures, and make amends for past wrongs.

We launched our first Reconciliation Action Plan (RAP) in 2007 and our first Elevate RAP in 2015. We had anticipated launching the next iteration of our Elevate RAP in 2020 but were unable to do so due to the impacts of COVID-19. We released an interim RAP in January 2021, which was expanded to include actions for all parts of the Qantas Group, including Jetstar.

At the beginning of 2022, Qantas Group employees were invited to complete a Reconciliation Australia Leadership Survey with results to be used to support the development and implementation of our new RAP which is anticipated to launch in 2023.

Working with communities

The Qantas Group has long-standing partnerships with organisations that positively impact the community.

As Qantas has begun to recover from the impacts of Covid-19 on our business, we have and sought to re-establish relationships with key partners who continue to align to the business in a post-pandemic world. As the national carrier, Qantas plays a key role supporting Australian communities and having a voice on social issues. We partner with organisations that share similar values and champion the spirit of Australia.

Our partnerships focus on the areas of:

  • Inclusion and diversity including First Nations partnerships
  • Support for Regional Australia
  • Environmental and social sustainability
  • Showcasing the best of Australian arts and culture
  • Building national pride through sport

As we continue to recover, we are committed to giving back and building positive sentiment within Australian communities, and engaging with Qantas employees through our partnership and grants programs.

Since 1991, Qantas Airline customers have raised over $37.3m for UNICEF through the Change for Good initiative. The funds have supported the world's most disadvantaged children in over 190 countries.

Many Qantas Airlines employees have volunteered for worthy causes and donated to charity through the Qantas Workplace Giving program, which Good2Give administer.

farmers on drought stricken farmland

Since 2007, the StarKids partnership between World Vision and Jetstar has raised more than $12 million for children and families in Australia and southeast Asia who face a range of challenges including poor health and education, and a lack of job opportunities. StarKids is helping to change lives. It’s enabling families and communities to tackle the root causes of poverty, inequality and injustice and giving kids a brighter future.

group of children with Star Kids program representative

Qantas, alongside many other Australian companies, engages on a range of social issues, from gender diversity and LGBTQI+ inclusion to Aboriginal and Torres Strait Islander people's reconciliation. Our identity is the Spirit of Australia, and one of the most fundamental values in this country is the notion of a 'fair 'go', which is why we speak up on important social issues. 

Supporting regional Australia

The Qantas Group was founded more than a 100 years ago in outback Queensland and we continue to play an important role connecting regional Australia. While the pandemic meant we had to pause or scale back some initiatives and reduce flights, with the support of the Federal Government we maintained essential domestic services, many of which were to regional Australia, through the pandemic.

Qantas invested $10 million to further reduce fares for residents of selected regional cities in Queensland, Northern Territory and Western Australia through its discounted fares program. By making affordable air transport more accessible in towns that are particularly remote, we’re providing peace of mind for residents booking their personal travel, including same-day flights, last minute trips and travel during peak periods.  

In January 2020, the Qantas Group Pilot Academy was officially opened in Toowoomba, Queensland. While the intakes to the Academy slowed as a result of the impact of COVID on the industry, it is part of our long-term strategy to ensure a talent pipeline for aviation in the region, which we know will be growing again in the years ahead. The Academy also aims to increase the proportion of female and Aboriginal and Torres Strait Islander pilots in the industry.

In FY20, Qantas introduced The Qantas Regional Grants program. Twenty grants were distributed across the country to local community initiatives and charitable organisations. The program planned to offer a total of $5 million in grants over five years to Australian-based not-for-profit community groups, individuals, charities, projects, and organisations seeking funding to provide a direct service or benefit to regional Australia. While the program was paused during the pandemic, Qantas is committed to returning the initiative in FY23 as it enables us to demonstrate our commitment to regional Australia.