Jakarta airport

Jakarta Soekarno Hatta International Airport (CGK)Opens in a new tab or window, named after the first president of Indonesia, is located 20km from the city centre.

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Flights

Qantas flights QF1-QF399,  as well as oneworldOpens in a new tab or window carriers Cathay Pacific and Japan Airlines, operate from Terminal 3.

Qantas codeshare flights (operated by Jetstar) operates from Terminal 2.

Departures

Ticketing

Ticketing counter is located in departures on level 2, Island B.

Opens three hours prior to scheduled departure time. Contact the local Qantas Office for assistance.

Check-in

Check-in is located on the Departures level, and opens three hours before scheduled departure time.

  • Check-in for flights to Melbourne is located at Island B, counters from B14-26.
  • Check-in for flights to Sydney is located at Island B, counters from B14-26.

Online check-in is available for Qantas international flights (QF1-199), and other eligible connecting flights operated by oneworld, partner and codeshare airlines. Online check-in is open from 24 hours to two hours before departure for international flights. For Qantas codeshare flights, customers may need to check-in with the operating carrier rather than with Qantas. Ask airport staff for more details.

At the boarding gate

Customers are reminded that an Australian Government liquids, aerosols and gels (LAGS) restrictions apply. Additional checks are conducted at the gate lounge with all liquids and gels more than 100mls not allowed to be brought onboard including bottled water purchased in the terminal. Duty Free can be purchased and will be brought to the aircraft by Duty Free sales staff prior to departure (retain the receipt for collection of Duty Free goods).

Flight status

View our real time flight status page for up-to-the-minute departure information.

Arrivals

Immigration

Automated gates (eGates) for faster immigration processing are available to Indonesia nationals, and foreigners with an approved e-Visa On Arrival (eVOA).

Immigration have dedicated counters for customers aged 60 years and over, and for families travelling with young children and infants. These counters are located to the right in the arrivals hall.

Baggage

Baggage carousels are located in the arrivals hall at ground level. 

Information monitors display flight carousel numbers.

Baggage services are handled by PT Jasa Angkasa Semesta. The counter is located in the arrivals hall after immigration.

Flight status

View our real time flight status page for up-to-the-minute arrival information. 

Transfers

Transfer between terminals

A free shuttle bus operates between the domestic terminals (Terminal 1, Terminal 2 and Terminal 3) every 30 minutes. The free Skytrain also transfers passengers between terminals (Terminal 1, Terminal 2 and Terminal 3) every five minutes. The Skybus train station is located on level 1.

Lounges

Find out more about lounge features, operating hours and access to the Jakarta Associated Lounge.

Transport

Lists the transport options for getting to and from Jakarta airport.
Transport Details
Car The airport is approximately a 45 minute drive from the city.
Taxis Taxi information is located in the arrivals hall.
Limousine Blue Bird Company provide a limousine service. Visit Jakarta airportOpens in a new tab or window for information on this service.
Back to Airport guides man walking through terminal

Airport guides

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Important information


Times and prices are a guide only.