Request a refund for third party taxes and fees

If you have purchased your ticket in France and haven't travelled on it, you may be entitled to a refund of the third party taxes and fees that were included in your ticket price (regardless of whether your airfare is refundable).

To request your refund, email us to make a free refund request. Please include the following information:

  • Full name
  • Booking Reference
  • Ticket number
  • Contact information

Alternatively, you can make a refund request by calling your local Qantas office on +33 (1) 5732 9283. You will be charged a refund processing fee of €35 of the third party taxes and fees. French language speakers are available from 9am to 6pm CET Monday to Friday.

All refunds will be processed within 30 days.

If you purchased your ticket from a travel agent, please contact your travel agent to arrange a refund.