Your wellbeing onboard

The safety and wellbeing of our customers and people is, and always has been our highest priority. Travel is an important part of life, and we know there’s understandable concern about Coronavirus. If you’re flying in the weeks ahead, we want to reassure you that we take your health seriously and are taking precautions to protect you.

Every part of the Qantas team is committed to looking after your wellbeing.

Last updated: 2 April 2020

Hygiene onboard

Aircraft cleaning

We  clean our aircraft to the highest standards, and as an extra precaution we’ve stepped up our routine cleaning with strong disinfectant, which is safe and approved for aircraft use. Our people are trained with the latest hygiene protocols and our routine process involves cleaning and disinfecting surfaces and fixtures in the cabin, including tray tables, armrests, air vents, controls, seatbelts, entertainment screens, handles and latches. 

Hospital-grade air filtration

Medical experts have confirmed that Coronavirus is not an airborne virus, so it can't be spread through the cabin air conditioning system.

Additionally, our aircraft have the highest air quality, with HEPA (High Efficiency Particulate Air) filters installed in the filtration systems. These devices filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These are the same type of filters that are used in hospital operating rooms.

What you can do to stay healthy

The most important thing to avoid catching any virus, be it coronavirus, the flu or the common cold, is to wash your hands and avoid touching your face.

Here’s how you can stay safe when travelling:

Hand washing

Regularly wash your hands

Hand sanitizer

Use hand sanitiser

Cover your sneeze or cough with your arm, not your hands

Cover your sneeze or cough with your arm, not your hands

What to do if you're feeling unwell

If you have flu-like symptoms, you should seek medical advice.

For more information on Coronavirus and for instructions on what to do, visit the Australian Department of Health website, call the National Coronavirus Health Information Line on 1800 020 080 (in Australia), or contact your local health authorities

Coronavirus cases on recent flights

Some customers travelling on flights have tested positive for Coronavirus. Find out more information on how this may affect you.