On this page
We're aware that some customers are receiving automated phone calls posing as Qantas. These calls aren't from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.
You may also see offers or promotions on social media claiming to be from Qantas. You'll be able tell if these are from our official Qantas page because there will be a blue tick on our Facebook landing page, meaning the Qantas page has been verified by Facebook as the authentic page. If you do see something you think may be fake, let us know as we will report them to Facebook. We also suggest you report them to ScamwatchOpens external site in a new window.
For more information on scam phone calls or suspicious emails see our FAQ.
There are no impacts to customers traveling on Qantas operated services following the announcement of new travel requirements that will be implemented by the USA and UK restricting the carriage of electronic devices larger than a smartphone in the cabin of inbound flights from some Middle Eastern airports.
Customers travelling with codeshare and interline partners to the USA or UK should check the requirements of the operating carrier.
We continue to monitor the situation.
From 17 January 2017, Brearley Avenue will be closed to airport traffic. We ask that you plan ahead and prepare for the new route to the Qantas and Jetstar terminals.
New directional signage has been installed on major airport routes. When the closure of Brearley Avenue is in effect, the new signage will direct you to Terminals 3 and 4.
For those using Tonkin Highway and Great Eastern Highway eastbound, the most effective access will be via Tonkin Highway and the new Dunreath Drive interchange. For those travelling from westbound of the Great Eastern Highway, the newly upgraded Great Eastern Highway and Fauntleroy Avenue intersection will provide easy access.
The closure of Brearley Avenue between First Street and Dunreath Drive is part of the WA Government's Forrestfield-Airport LinkOpens external site in a new window.
Due to safety concerns, travelling with a Samsung Galaxy Note 7 onboard Qantas and Jetstar aircraft is prohibited. The ban applies to devices being carried onto the aircraft, in carry-on baggage as well as checked baggage. Other Samsung devices are not affected.
This ban came into effect on 12:01am (AEDT) Sunday 16 October 2016 for ALL FLIGHTS and is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide. It also follows a ban put in place by regulators overseas.
Samsung customer service points in Australian airport terminals
Samsung Australia has set up a number of customer service points within several Australian airports where customers, who are unaware of the Galaxy Note 7Opens external site in a new window ban on flights, can arrange an alternative device at the airport.
The customer service points are open from 6am to 6pm (local time) and located before security screening, at selected airports.
Samsung Australia is working to set up customer service points in additional terminals. For further updates please Samsung AustraliaOpens external site in a new window.
Significant changes to the traffic flow at Sydney Domestic Airport has been causing traffic delays during peak periods throughout the week, especially Sunday nights and Monday mornings.
Customers travelling on domestic flights from Sydney are advised to allow extra time for their journey to the airport, especially at peak periods.
For more information visit Sydney AirportOpens external site in a new window or livetraffic.comOpens external site in a new window for traffic updates.