Third-party booking assistance

We understand your travel agent or other third-party booking provider may have closed or is in administration.

In some circumstances, we may be able to assist you with your Qantas flight bookings and there are options available to you depending on what you'd like to do.

If your agent is still operating, you'll need to contact them directly for assistance.

Last updated: 26 October 2023

Boeing 787

Change your flight booking

If you'd like to change the date of your flight booking, contact your local Qantas office for assistance.

Request a Flight Credit

If you'd like to use your ticket for future travel, contact your local Qantas office to request a Flight Credit before your scheduled date of departure. 

Refund your flight booking

If you'd like a refund, download and complete the Customer Refund Declaration formOpens in a new tab or window (PDF) confirming you haven't received a refund from your travel agent or another third party. EmailOpens in a new tab or window the completed form to us, with your booking reference and last name in the subject line.

Once you've submitted your document, we'll review your request and contact you to discuss your options.

Personal Information collection notice

By submitting your Personal Information via this form, you consent to Qantas using your Personal Information to identify, manage and contact you and your Travel Agent regarding your flight booking. For more information on how we handle your Personal Information, refer to our Privacy Privacy