Baggage services
Information on how to get in touch with us, if your baggage has been delayed, damaged or is missing.
On this page
If your checked baggage has been delayed or damaged or is missing, please visit Baggage services for information on what to do.
If you have left the airport already, please report your delayed, damaged or lost checked baggage online via Qantas Customer Care as soon as possible as time limits apply.
Please be assured, our team are committed to reuniting you with your bag as quickly as possible and will contact you once it's available for collection or delivery.
If you have lodged a claim for checked baggage that has been delayed, damaged or is missing and want to track the status, you can contact our baggage services team 24 hours a day, 7 days per week on:
Phone
1300 306 980 within Australia.
If you're overseas, please contact the local Qantas ground handler at your arrival airport:
|
|
Contact |
|---|---|
| Auckland | +64 (09) 394 8877 |
| Bangkok | +66 2134 4357 or +66 2134 4358 |
| Beijing | +86 10 6459 0629 or +86 10 64590648 |
| Christchurch | +64 0 357 3889 |
| Dallas/Fort Worth | +1 866 767 2247 |
| Denpasar (Bali) | +62 361 751 011 |
| Frankfurt | +49 69 6902 0439 |
| Hong Kong | +852 2116 8750 |
| Honolulu | +1 808 836 2461 |
| Jakarta | +62 21 550 7096 |
| Johannesburg | +27 1 192 1 6710 |
| Los Angeles | +1 866 767 2247 |
| London | +44 844 375 4251 call costs up to 7 pence a minute (inc VAT) for 084 |
| Manila | +63 8 832 2956 or +63 2 832 2978 |
| Mumbai | +91 22 6685 9110 |
| New York | +1 866 767 2247 |
| Noumea | +687 35 26 15 |
| Osaka Kansai | +81 72 455 3091 |
| Queenstown | +64 0 21 950 408 |
| San Francisco | +1 866 767 2247 |
| Shanghai | +86 21 683 403 23 or +86 21 683 403 24 |
| Singapore | +65 65 97 4500 |
| Tokyo Haneda | +81 3 5757 7799 |
|
|
+81 476 34 3113 |
| Wellington | +64 21 55 2905 or +64 4 9787636 Email: wlg.btu@menziesaviation.com |
Important information
Disclaimer: ~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Disclaimer: ^^ Applies to Australian mobile numbers only.
Disclaimer: ** International call charges may apply when using international roaming services from mobile phones.
Note: + International direct dialling (IDD) code for your country or territory.