Our people

Our Qantas Group Behaviours - Responsible, Respectful, Resilient set the standard for how we do things every day.

The Behaviours are built on what makes us unique, sets us apart and provide common language to guide expectations of ourselves and others.

They are incorporated into all parts of the employee life cycle and are integral to how we onboard, recognise, give feedback on performance and ensure our ongoing commitment to safety.

These behaviours support our people to be and do their best in a safe and inclusive culture.

With the Qantas Group COVID- 19 recovery plan now officially complete we have been able to share the benefits with our people, including through:  

• A recovery and retention program, awarding up to 1,000 shares to 20,000 eligible non-executive employees in August 2023.
• A one-off recovery boost of $5,000 to EBA-covered Qantas Group employees once new enterprise agreements are finalised.
• An improved staff travel offering as part of our Employee Value Proposition, to include 'always on' discounts for commercial tickets and an increased number of staff travel beneficiaries.

We value our people's diverse lived experience and believe that our inclusive culture contributes to our strength and success.

Our diversity of thought and experience helps us to understand our customers, make better decisions and get things done safely. Our aim is to build a safe and inclusive culture by championing equity and celebrating diversity.

In 2021, we launched a three-year Inclusion and Diversity Strategy to drive better business outcomes and an improved people experience through shared accountability for inclusion and diversity. This strategy builds upon the work delivered under the Group’s 2018–2021 Inclusion and Diversity Strategy.

Implementation is driven by all leaders, with the support of the Inclusion and Diversity team together with employee-based networks such as Altitude, Illuminate, Enabled and Daramu.

The key pillars of our Inclusion and Diversity Strategy incorporate a spotlight on gender balance, including our three-year gender target, delivery of the Qantas Group First Nations Strategy and Access and Inclusion plan, plus initiatives across LGBTQIA+ and Cultural Diversity.

Across the Group, we work with a number of partner organisations including Champions of Change Coalition, Chief Executive Women, Reconciliation Australia, Australia Network on Disability, Asian Leadership Project, Parents at Work and Pride and Diversity to help support our long-term commitments.

We have a solid foundation of Inclusion and Diversity and have been broadening our focus to better reflect who we are as an organisation.

Our six key focus areas are outlined below:

Gender balance: Qantas continues its long-term commitment to challenging stereotypes and ensuring merit-based gender diversity in aviation. Having reached our previous goal of 38 per cent of women in senior management roles, we have set a new goal to increase this to 42 per cent by 2024.  In addition, Qantas has agreed to targets for the 'IATA 25 by 2025 Initiative', with a focus on increasing female pilots within the organisation and female nominations for IATA governance roles. We also continue our focus on the Nancy Bird Walton initiative to reach 40 per cent intake of female cadet pilots by 2028. We partner with external organisations such as Champions of Change Coalition and Chief Executive Women to help support our long-term commitments.

Aboriginal and Torres Strait Islander Careers: As Australia's national carrier, we have a clear role to play when it comes to reconciliation. We proudly advance this through the Qantas Group First Nations Strategy vision: to create a shared national identity that celebrates the knowledge and cultures of First Nations Peoples. Find out more about our vision for reconciliation.

Sustainable, meaningful careers are critical to our vision for reconciliation. We aim to build on our long, proud history of engaging with Aboriginal and Torres Strait Islander peoples by providing First Nations representation, leadership, and engagement opportunities across the Qantas Group. Find out more about Aboriginal and Torres Strait Islander careers.

LGBTQIA+ Inclusion: Qantas has a long history of supporting the LGBTQIA+ community. We recognise the challenges faced by our people who identify as LGBTQIA+ and are committed to creating an inclusive environment, regardless of gender identity, gender expression, sexuality, or intersex status.

Access and Inclusion: Increased access and inclusion for our people, our customers, our community while removing barriers in our products and services so that people of all abilities, including those with visible and non-visible disabilities, can meaningfully engage in work and with our products and services. Read our Access and Inclusion Plan to see our ongoing commitment.

Cultural and linguistic diversity: We embrace all cultures and languages, and the new perspectives and insights they provide.

Life ages and stages: Supporting our people to do their best work at any time in their lives through identifying and removing barriers at all ages and stages. 

Key information:

Our People Metrics are reported in the 2023 Sustainability ReportOpens external site.

• Inclusion and Diversity Policy (PDF)
• Gender Diversity Reporting