When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.
Only fares you can book with your Flight Credit will be shown when redeeming it. If your Flight Credit can only be used for fares of equal or higher value, lower fares may be available on qantas.com using a payment method other than your Flight Credit.
Your Flight Credit reference is six characters, and is a mix of letters and numbers. In most cases, this reference is the same as your original booking reference.
You may also redeem your Flight Credit by:
It’s not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas app.
You may not be able to retrieve or use your Flight Credit online if:
- It no longer exists because you have been issued with an alternative (eg Qantas Pass), you had commenced travel on your original booking and your ticket is partially flown, or if you did not show up for your original booking. If you haven't received a Flight Credit confirmation email, you'll need to contact us to use your Flight Credit. When calling, have your original booking reference handy.
- Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. Refer to your new Flight Credit confirmation email for the new reference number.
- You're trying to view your Flight Credit on the Qantas app. You'll need to access it either on your desktop or mobile device.