COVID-19 travel updates FAQs
Find answers about how we can help.
For more on travel requirements and what to expect when flying, see COVID-19 travel information.
Last updated: 1 July 2022
Before booking and before you travel, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, COVID-19 tests, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
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General questions
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Australian domestic flights
Bookings made with travel agents or third-party websites
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Cancellations and changes
If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.
Flight credits
Refunds
If your travel plans have been affected by border restrictions, visit booking changes for more information about the options available to you.