Claim Missing Points - Other Partners
It's unusual, but if you discover that points haven't appeared on your Qantas Frequent Flyer monthly statement, we'd like to make it simple to claim those missing points.
Points earned from a flight
Find out how to claim missing points for travel on eligible flights.
Points earned from non-airline partners
To enquire about claiming your points, contact the partner directly within six months of the transaction. You'll find a list of contact numbers broken down by partner and category.
Note: it may take up to eight weeks for your points to be credited to your account if your claim is successful. Not all partners accept retrospective points claims.
Card Partners
If you have a Qantas Frequent Flyer linked credit or charge card, points earned on your everyday spend should generally be automatically credited to your Qantas Frequent Flyer account. If this is not occurring, contact the card partner directly to ensure your Qantas Frequent Flyer number has been correctly attached to your credit card account. Please note that points accrue in accordance with the Card Partner’s reward terms and conditions so you may also wish to refer to these. For details, refer to the relevant Card Partner.
Visit our FAQ to find out information on when credit card points are transferred to your Frequent Flyer account.
Cars
| Car Rental Partners | |
|---|---|
| Avis | 1800 141 000 (Australia) or your local Avis outlet |
| Budget | 1800 150 278 (Australia) or your local Budget outlet |
| Other Car Partners | |
|---|---|
| Qantas Valet Parking | Contact the relevant Qantas Valet Parking area |
| Qantas Drive | 1300 550 988 |
Finance, Business & Real Estate
| E*TRADE | 1300 658 355 |
| Leveraged Equities | 1300 307 807 |
| LJ Hooker | 1800 621 212 |
| Macquarie Bank Term Deposits | 1800 612 928 |
| Snap | Contact the Snap store where you made the purchase |
Groceries & Liquor
| BWS | Retrospective points claims not accepted |
| Safeway Liquor | Retrospective points claims not accepted |
| Safeway Supermarkets | Retrospective points claims not accepted |
| Woolworths Liquor | Retrospective points claims not accepted |
| Woolworths Supermarkets | Retrospective points claims not accepted |
Hotels
| Reservations made through the Qantas Hotels website | 1300 738 206 |
| Reservations made directly with Choice Hotels (Econo Lodge, Comfort, Quality, Clarion and Ascend Hotel Collection) | Email a copy of your invoice to qff@choicehotels.com.au |
Restaurants & Entertainment
| Restaurants | Retrospective points claims not accepted |
Travel & Travel Services
| Cruiseco | 1800 225 656 |
| Qantas Holidays | 1300 443 485 |
| QBE Travel Insurance | contact the QBE office noted on your documentation |
| SkiMax | 1300 136 997 |
