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Qantas eXcel

People's Choice Award

Great service starts with great people, and here at Qantas we pride ourselves on offering our customers a premium experience.

We often hear from our Frequent Flyers about the exceptional service they have received from our people. In 2013 we received nearly 6,000 letters and emails about how Qantas employees went out of their way to ensure you enjoyed your journey.

To recognise our employees for delighting our customers we run an employee recognition program called eXcel. This program celebrates the exceptional efforts of our people using their skills and experience to care for our customers.

Employees nominated for their exceptional service are eligible for the eXcel Frequent Flyers People's Choice Award that are judged by a panel of Frequent Flyers.

Awarded for the first time in 2004, the Frequent Flyer People's Choice Award was established to recognise employees nominated for their outstanding service by our Frequent Flyers. Our employees' dedication to offering a world-class customer experience is essential to helping us build a stronger Qantas.

Next time you fly, you might even notice one of our employees wearing the eXcel pin, a special badge seen as a 'mark of excellence' and a way of identifying our high achievers in the area of customer service.

If you have had an exceptional service experience with Qantas we would love to hear from you. To nominate an employee that you think deserves special recognition, please email us your feedback. We love to hear about our employees that use their experience and skills to care for our customers.

eXcel People's Choice Award Winners


Peter LilyCustomer Services Supervisor
Lia VincentFlight Attendant Shorthaul
Felicity ScottFlight Attendant Shorthaul
John AridasFlight Attendant Shorthaul
Brad McMackinCustomer Service Manager Shorthaul
Rosalind SchellFlight Attendant Shorthaul
Carolynne PfeifferFlight Attendant Shorthaul
Ben LaneFlight Attendant Shorthaul
Terri PanticFlight Attendant Shorthaul


Second Officer Simon OvertonQantas International Flight Operations - A380 Fleet
Elio PilattiQantas Domestic Customer Experience - Cabin Crew Perth
Mieke LongQantas Domestic Customer Experience - Cabin Crew Perth
Lisa MartinQantas Domestic Sales - Contact Centre Brisbane
Phil RuggieriQantas Domestic Sales - Contact Centre Brisbane
Rosslyn PikeQantas International - Customer Service Manager Melbourne