Qantas Frequent Flyer Program Changes
Frequently Asked Questions:
Q: Why has Qantas made these changes to the Frequent Flyer program?
A: The changes to how you earn in the air are about creating a fairer, more simplified program designed to align the number of Qantas Points and Status credits you earn more closely with the fare you pay, where you fly and the carrier you choose.
Q: What does this mean for me?
A: The number of Qantas Points and Status credits you earn will be based on where you fly, the fare you pay and the carrier you choose, rather than on the miles flown. You'll earn more Qantas Points and Status credits when you choose our more flexible fares and less on some of our lower fares. There are also some changes to Status credit earn with other partner airlines.
Q: What's changing?
A: The changes from 1 July 2014 include changes to the way Qantas Points are earned for travel with Qantas and Jetstar Airlines and changes to the way Status credits are earned when travelling with Qantas, Jetstar Airlines and other partner airlines. Qantas Points and Status credits will now reflect more closely the fare paid, where members fly and the carrier they choose.
Q: Will the changes affect my current Qantas Points balance?
A: No. Your current Qantas Points balance will not be affected as a result of these changes.
Q: Will the changes affect the way my Qantas Points expire?
A: No. There are no changes to the way your Qantas Points expire as a result of these Program changes. Refer to the Frequent Flyer terms and conditions for details.
Q: How will these Program changes affect the way I currently earn Qantas Points and Status Credits?
A: We are introducing a simpler, fairer structure and we have aligned our Qantas Domestic and International booking fare classes into eight (8) new earning categories (Frequent Flyer Categories). These categories will apply to travel with Qantas and Jetstar Airlines and they are -
- Discount Economy
- Flexible Economy
- Premium Economy
- Flexible Premium Economy
- Flexible Business
Depending on the fare you purchased where you fly and the carrier you choose, the number of Qantas Points and Status credits may either increase or decrease.
Q: Is the "Minimum Points Guarantee" changing?
A: Yes. From 1 July 2014, members will earn a:
- minimum of 800 Qantas Points for Discount Economy and Economy Fares.
- minimum of 1200 Qantas points for Flexible Economy, Premium Economy and Flexible Premium Economy Fares and
- minimum of 1400 Qantas Points for Business, Flexible Business and First.
The Minimum Points Guarantee will be applied to all eligible Qantas (QF flight number on your ticket) or Jetstar Airlines (JQ, 3K, VF, or GK flight number on your ticket) with Qantas or Jetstar.
Q: When do these changes take effect?
A: The changes are effective for travel on and from 1 July 2014. This means if you book on/after 29 March 2014, for travel on or after 1 July 2014 you will earn Qantas Points and Status credits in line with these new Airline Earning Tables.
Q: What if I've already booked?
A: If you have flights booked (booked and ticketed prior to Sat 29 Mar 2014) for travel on/after 1 July 2014, you will earn the Qantas Points and Status credits that applied at the time you made your booking. The applicable Qantas Points will be credited to your Qantas Frequent Flyer Account approximately four weeks after the dates of the flight(s) taken.
Q: How will I work out how many Qantas Points I'll earn when I fly?
A: We've created a new Earning Points Calculator which can help you work out the points you could earn for any trips you are planning. You will also be able to see the number of Qantas Points and Status credits you'll earn at a glance with our new, simplified Airline Earning Table. You'll be able to easily see the Qantas Points you could earn by looking at the route you are flying and the booking class you will be travelling in.
Q: Will I earn more or less Qantas Points in the new program for my flights?
A: Depending on the fare you purchased and the where you fly, the number of Qantas Points and Status credits may either increase or decrease. For full details of the new earn rates for the Qantas Group and our Partner Airlines refer to the Airline Earning Tables.
Q: Is there still a Cabin Class bonus?
A: The Cabin Class bonus has been incorporated into the new earn rates for Qantas Points and from 1 July 2014 will no longer be awarded separately, you can see these "all inclusive" earn rates in the new Airline Earning Table.
Q: Is the Status Bonus changing?
A: Silver, Gold and Platinum members will still receive a Status Bonus. The Status Bonus percentage is not changing, tiered members will continue to earn bonus Qantas Points at current percentage rates (Silver 50%, Gold 75%, Platinum 100%) but the percentage will apply to the new earn rates.
- For travel in Discount Economy, Economy, or Flexible Economy, the Status Bonus percentage will be applied against the applicable rate for that individual Qantas Frequent Flyer Category;
- For travel in Premium Economy, Flexible Premium Economy, Business and First, the Status Bonus will be applied the applicable rate of the uppermost of the economy categories, Flexible Economy.
Q: Will the Loyalty Bonus be changing?
A: No. There are no changes to the Loyalty Bonus currently offered to members as a result of these Program changes.
Q: Are there any changes to the way I earn Status credits?
A: Status credits will continue to be earned on all Eligible Flights on Qantas, oneworld® alliance airlines, Fiji Airways and Jetstar. Full details are available in the partner Airline Earning Table.
Q: Are there any changes to the number of Status credits required to reach or maintain my Tier status?
A: No. The number of Status credits required to achieve and retain a Tier status will not change as part of these Program changes.
Q: Will there be a change to the number of Status credits required to reach Lifetime Silver or Gold status?
A: No. There will be no changes to the number of Status credits required to achieve Lifetime Silver or Gold status as a result of these Program changes.
Q: How will I be able to see how many Status credits I could earn?
A: You'll be able to see the number of Status credits you earn in the new Airline Earning Tables. Or, use the new Earning Points Calculator.
Q: Why will I earn less Status credits on some routes from 1 July 2014?
A: Status credit earn for the majority of routes are either the same or slightly more, depending on where you fly, the fare you pay and the carrier you choose. However in some instances on a small number of routes you will earn slightly less Status credits due to the zone into which they fall.
Q: How will these changes affect me when I travel on Qantas flights operated by another airline?
A: If you travel on a flight segment with a Qantas (QF) flight number on your ticket, and the flight is operated by one of our many codeshare partner airlines, you will continue to earn Qantas Points and Status credits at the Qantas earn rates, as you do today. Some exceptions apply for Qantas codeshare flights operated by a Jetstar airline. Refer to the Airline Earning Table for full details on flight eligibility and conditions.
Q: Will there be a change to the number of Qantas Points required for Award bookings?
A: No. The number of Qantas Points required for Award bookings will not change as a result of these Program changes.
Q: Do the changes impact earning Qantas Points with other Qantas Frequent Flyer partners (such as credit cards, hotels, financial services or car rental)?
A: No. The changes we are making only affect how members earn in the air. Refer to the partner information on qantas.com or the Qantas Frequent Flyer Terms and Conditions for details.
Q: How will the changes affect the way I use my Qantas Points?
A: There will be no change to the way you can use Qantas Points for Flight Upgrade Awards, Qantas Store products and family transfers as a result of these Program changes. Award flights are also unchanged, with the exception of Any Seat Awards booked in X, Z, U or P which will no longer be available for new bookings created on and from 1 July 2014.
Q: Are there any changes to Fees associated with Qantas Frequent Flyer products and services?
A: No. There are no changes to Fees as a result of the Program changes.
Q: Will the price of Qantas Club membership be changing?
A: No. Qantas Club membership fees will not be changing as a result of the Program changes.